Office Assistant

NOVAE LLC•El Mirage, AZ

About The Position

Responsible for creating a prompt, enthusiastic, and professional first point of contact for all visitors and phone inquiries, and completing administrative tasks as outlined below in support of the Operations and Leadership teams. Novae LLC is one of the nation’s leading trailer manufacturers, with over 20 years in the business. Our continued growth has led to manufacturing facilities in nine states and fifteen brands, including Sure-Trac in Northeast Indiana. Every day we live our mission: to continue to grow and deliver quality products with outstanding service. If you are looking for a strong, stable, growing company that holds all team members in high regard, then Novae is the place for you!

Requirements

Must have prior customer interface experience and demonstrate a solid customer service mindset.
Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software
Excellent communication skills, both written and verbal
Associate degree in a business-related field or the equivalent demonstrated skills and abilities preferred, high school diploma/GED required.
Excellent communication skills, both written and verbal, with professional phone etiquette.
Highly motivated self-starter.
Empathy. Treat all individuals with respect and dignity.
Active learner. Continuously expand knowledge.
Flexibility. Be open to change and willing to continually improve.

Nice To Haves

Bilingual (Spanish) is a plus.

Responsibilities

Welcome and greet all visitors to the building and connect them with the appropriate individual.
Answer all incoming calls and transfer to the appropriate individual or take a message, if necessary. Ensure messages are routed to the appropriate person promptly.
Process incoming mail and deliveries and distribute to appropriate locations/individuals, including distributing live payroll checks to Human Resources as soon as received in the mail.
Accept paper employment applications and forward them to Human Resources.
Review production schedules and track to ensure correct work orders are ready daily, print work orders for the production team, print Vehicle Identification Number (VIN) stickers for trailers, and create packets with work orders, VIN, and tags for use through the manufacturing process.
Prepare work orders and inspection sheets for scanning, scan work orders and inspection sheets, place them in the appropriate file, and rename work orders electronically.
Receive warranty registration cards via mail and email and enter relevant data into the system (Widgets)
Ensure the copier, VIN printer, and postage machine are in good working order and replace paper and toner as needed. Contact technical support when required.
Organize purchases of office supplies.
Assist in other areas and perform other duties, as needed.