Office Hours Telephone Triage Nurse

Children’s Hospital of Philadelphia•Philadelphia, PA

2d•$39 - $50

About The Position

Children’s Hospital of Philadelphia is seeking a telephone triage nurse for their Office Hours team. The shift will be based off of the operational need. Primary Care, telephone triage, and/or Barton Schmitt telephone triage protocol experience preferred. Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in Telehealth nursing. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues.

Requirements

Technical Diploma Nursing - Required
At least two (2) years registered nursing experience - Required
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required
Computer Competency
Basic use of a computer (mouse, keyboard, printer, USB ports).
Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).
Web browsing, intranet search, document access.
Use of shared network file space.
Navigation and use of clinical communication systems.
Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.
Accesses needed information effectively and efficiently.
Evaluates information and its sources critically and appropriately incorporates it into clinical practice.
Evaluates outcomes of the use of information.
Information Management Literacy
Navigation of the electronic health record system.
Ability to locate and review specific patient data in various clinical information systems.
Effectively uses clinical decision support tools.
Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.
Ability to collect clinical data using quality improvement tools.

Nice To Haves

Bachelor's Degree Nursing - Preferred
Experience in pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols - Preferred

Responsibilities

Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation
Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition
Develops a plan of care
Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance
Documentation reflects all aspects of telephone encounters
Collaborates with the PCP and other healthcare providers as necessary
Role models appearance and behaviors that promote a positive image of Nursing.
Role models how to interact with parents/patients and colleagues with respect and dignity.
Role models professionalism and teamwork
Facilitates and promotes change in the unit environment.
Leads unit improvements and measures outcomes.
Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.
Follows hospital policies regarding HIPPA and privacy as applicable to the home office
Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.
With assistance applies research findings to clinical practice.
Seeks opportunities to participate in research studies or answer simple research question.
Identifies learning needs of self and others and assists in the development of a learning plan.
Applies education and training from departmental in-services and external sources to enhance Nursing practice.
Assist in developing and utilizes patient education materials relevant to patient population
Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.
Demonstrates health care informatics competency in order to manage patient care
Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;
Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.
Participates in promoting quality, efficient and cost effective care.
Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.
Manages own time to accomplish direct/indirect care in a cost efficient manner.