Office Manager

CardioOne • Jenkintown, PA

20h • $53,000 - $66,000 • Onsite

About The Position

The Office Manager at Corrielus Cardiology serves as a key operational leader responsible for the day-to-day management, staff development, and strategic growth of the practice. This individual acts as the bridge between leadership and front-line staff, ensuring that organizational goals are translated into actionable protocols and measurable outcomes. The Office Manager is accountable for maintaining a culture of excellence, driving productivity, ensuring regulatory compliance, and supporting the expansion of community partnerships. This role requires a proactive leader who can develop people, implement systems, and hold the team accountable to the highest standards of patient care and operational efficiency.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent combination of education and experience)
• Minimum of 3-5 years of healthcare office management experience, preferably in a specialty practice setting
• Demonstrated experience supervising and developing staff
• Working knowledge of healthcare compliance, HIPAA, and medical billing/coding
• Proficiency with Electronic Health Record (EHR) and practice management systems

Nice To Haves

• Experience in cardiology or specialty medical practice
• Certified Medical Practice Executive (CMPE) or similar certification
• Experience with Medicare/Medicaid compliance and reporting
• Experience managing community health partnerships or multi-site operations
• Bilingual (English/Spanish) a plus

Responsibilities

• Recruit, hire, onboard, and train administrative and clinical support staff to meet practice needs
• Develop and mentor team members through ongoing coaching, feedback, and professional development opportunities
• Establish clear performance expectations and hold staff accountable through regular performance evaluations and corrective action when necessary
• Foster a positive, collaborative, and high-performance work culture aligned with the practice's mission and values
• Create and manage staff schedules, ensuring adequate coverage for all operational hours
• Serve as the primary point of contact for staff concerns, conflict resolution, and team communication
• Develop, implement, and continuously improve office protocols, policies, and standard operating procedures (SOPs)
• Ensure all staff are trained on and adhere to established protocols for patient intake, scheduling, billing, and clinical workflows
• Oversee daily office operations including patient flow, appointment scheduling, medical records management, and front desk functions
• Manage office equipment, supplies, and vendor relationships to ensure seamless operations
• Troubleshoot operational challenges and implement solutions to enhance efficiency and patient experience
• Maintain and optimize Electronic Health Record (EHR) and practice management systems
• Partner with the leadership team to develop and execute strategic plans for practice growth and expansion
• Translate organizational goals into actionable programs, initiatives, and operational plans
• Participate in leadership meetings, providing insights on operational performance, staffing needs, and growth opportunities
• Support the development and launch of new service lines, community programs, and partnership initiatives
• Contribute to budget development and manage operational expenses within approved budget parameters
• Identify opportunities for process improvement, cost savings, and revenue enhancement
• Establish key performance indicators (KPIs) and metrics to measure team and individual performance
• Track, analyze, and report on productivity metrics including patient volume, appointment utilization, no-show rates, and revenue cycle performance
• Ensure the practice meets or exceeds established productivity goals and benchmarks
• Conduct regular team meetings to review performance data, celebrate successes, and address areas for improvement
• Prepare and present operational reports to leadership on a weekly, monthly, and quarterly basis
• Implement data-driven strategies to improve efficiency, reduce waste, and enhance patient satisfaction
• Maintain compliance with all community partner agreements, memoranda of understanding (MOUs), and contractual obligations
• Serve as the operational liaison for community partnership sites, ensuring service delivery meets agreed-upon standards
• Coordinate with community partners on scheduling, reporting, and quality assurance requirements
• Track and report on community partnership metrics and outcomes as required by partner organizations
• Support the business development team in onboarding new community partners and maintaining existing relationships
• Ensure practice compliance with all federal, state, and local healthcare regulations, including HIPAA, OSHA, CMS, and state medical board requirements
• Stay current on changes to healthcare regulations and implement necessary policy and procedural updates
• Maintain compliance with Medicare, Medicaid, and commercial payor requirements
• Oversee credentialing and re-credentialing processes for providers with insurance networks and hospital systems
• Coordinate compliance audits, inspections, and corrective action plans as needed
• Maintain up-to-date licenses, certifications, and registrations required for practice operations
• Ensure proper documentation, record retention, and reporting as required by regulatory agencies
• Train staff on compliance requirements and conduct regular compliance education

Benefits

• Competitive salary commensurate with experience ($53,000-$66,000)
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Opportunity to grow with an expanding, community-focused cardiology practice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager