Office Supervisor I

Oakland County•Pontiac, MI

6d•$24 - $32•Onsite

About The Position

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $24.12 - $32.32 Are you a natural leader who enjoys organizing workflows, supporting teams, and ensuring office operations run smoothly? Join our team and play a key role in guiding clerical staff while helping maintain efficient and responsive service to the public and internal departments. What You’ll Do Plan, assign, direct, review, and coordinate the work of approximately five to twelve clerical employees performing technical and general office support duties. Supervise and guide staff while serving as an expert resource for complex clerical processes and procedures. Provide hands-on clerical support and ensure continuity of office operations by covering essential duties during staff absences. Serve as a liaison between clerical staff and administrative personnel, facilitating communication and ensuring efficient workflow. Monitor work quality, provide direction, and help maintain consistent adherence to department policies and procedures. Utilize Countywide and department-specific software systems to complete assignments, track work, and support operational needs. Why You’ll Love It Here Lead and mentor a team while helping employees grow and succeed in their roles. Make an operational impact by ensuring office services run efficiently and effectively. Collaborate across teams and serve as a key connection between clerical staff and leadership. Use modern systems and tools that support efficient service delivery and organization-wide coordination. Work in a role with variety and responsibility, balancing leadership, technical clerical expertise, and operational support.

Requirements

Must be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
Have had four (4) years of responsible, full‑time clerical experience, one (1) of which included lead duties over other clerical staff.
NOTE: Coursework at an accredited college or university may substitute for the clerical experience on a year-for-year basis up to a two year Associate’s Degree. (College coursework may NOT substitute for the year of supervisory or lead worker duties.)
Pass the complete examination, including the employment medical established for this class.
Successfully complete the six (6) month probationary period.

Nice To Haves

Considerable knowledge of and experience in the operations, policies, and procedures of the division.
Considerable knowledge of modern record keeping operations.
Considerable knowledge of modern office practices and procedures.
Considerable ability to follow complex oral and written instructions.
Considerable ability to perform standardized computations.
Considerable ability to make routine decisions in accordance with departmental policies and procedures.
Considerable ability to develop and maintain effective working relationships with employees of the assigned division, section or unit, and other divisions and departments.
Considerable ability to exercise mature judgment and initiative in analyzing problems and recommending solutions.
Reasonable ability to plan, organize, direct and evaluate the work performed by others.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

Responsibilities

Plan, assign, direct, and coordinates the work of assigned lower-level clerical employees providing technical and general clerical support for a division, section, or unit of a department.
Supervises and/or assists in the preparation and maintenance of departmental accounting, personnel, payroll, and related documents and records.
Assists in the preparation and compiling of financial, statistical, or numerical data for the preparation of special and annual reports.
Participates in general personnel activities for assigned clerical employees such as employee selection and evaluation, recommendation of promotions and merit increases, monitoring attendance, approving time off and recommending disciplinary action.
Performs liaison duties between lower-level clerical employees and administrative personnel ensuring that adequate clerical support is provided, and that divisional policies and procedures are adhered to.
Plans and develops a program for instructing, training, reviewing, and evaluating clerical employees engaged in performing clerical support activities required for the efficient operation of the department, division, or unit.
Supervises the receiving, reviewing, processing, filing, and maintenance of division documents, reports, records, and daily transactions.
Distributes and monitors the flow of work assignments performed by clerical employees to maintain an acceptable level of work performance.
Answers a variety of public inquiries regarding divisional procedures by giving out information requiring general interpretations and familiarity with divisional operations.
Resolves job related problems or conflicts in work assignments or work schedules involving clerical staff.
Attends and participates in various division clerical and administrative staff meetings.
Determines need for and/or orders necessary supplies, materials, or other items for the office.
May provide secretarial duties to administrative staff which includes dictation, transcription, typing, scheduling appointments and screening phone calls.
Utilizes current Countywide and/or department specific software to complete assignments.