Office Supervisor

Pouya Mohajer M D•Las Vegas, NV

7d•Onsite

About The Position

PriMMed is seeking a high-performing Office Supervisor to lead our clinic operations and ensure patients receive efficient, compassionate, and high-quality care. This role is ideal for a strong operational leader who thrives in a fast-paced healthcare environment and enjoys developing teams, improving systems, and supporting providers. You will serve as the operational backbone of the clinic , ensuring the front office, administrative operations, and clinical coordination run smoothly every day. Who We Are PriMMed is a growing healthcare organization focused on delivering exceptional patient care through operational excellence, collaboration, and accountability . Our clinics support providers specializing in pain management and interventional procedures, and we are committed to creating a supportive environment for both patients and staff. Mission of the Role The Office Supervisor ensures daily clinic operations run efficiently while maintaining excellent patient experiences, strong team performance, and compliance with healthcare regulations. This role connects providers, administrative staff, and leadership , helping the clinic operate as one aligned team. Outcomes (What Success Looks Like) Within the first 12 months, the Office Supervisor will: 1. Maintain Smooth Daily Clinic Operations Ensure front office, scheduling, check-in/check-out, and patient flow operate efficiently every day Resolve workflow issues quickly and escalate appropriately 2. Lead and Support High-Performing Staff Maintain consistent staffing coverage and clear scheduling Coach administrative staff to meet performance and service standards 3. Deliver Excellent Patient Experience Maintain a welcoming and professional clinic environment Address patient concerns promptly and improve service recovery processes 4. Strengthen Operational Coordination Improve communication between providers, administrative staff, and leadership Ensure clinic schedules align with patient volume and provider availability 5. Maintain Compliance and Operational Standards Ensure adherence to HIPAA, OSHA, and internal policies Support clinic audits, documentation, and regulatory requirements Competencies (WHO Method) The ideal candidate demonstrates: Leadership & Accountability Ability to guide staff, enforce standards, and maintain operational discipline. Operational Excellence Strong ability to manage schedules, workflow, and daily clinic logistics. Communication & Coordination Clear communicator who can align providers, administrative teams, and leadership. Problem Solving Comfortable addressing workflow issues, patient concerns, and operational challenges quickly. Patient-Centered Mindset Committed to delivering a positive and professional patient experience. Join PriMMed and work with talented and compassionate colleagues who are leading the advancement of pain management and patient care in Southern Nevada. PriMMed is treating pain differently. Our advanced pain specialists work as a team, developing an individualized treatment and management plan. With countless patients reporting meaningful success, our model acknowledges the complexity of treating pain. The team at PriMMed is comprised of physicians, therapists and others all of which working together to provide personalized care for our patients.

Requirements

Minimum 3 years of medical office management or supervisory experience
Experience with eClinicalWorks (eCW) or similar EMR systems
Strong organizational, leadership, and communication skills

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business, or related field (preferred)
Familiarity with pain management procedures and terminology preferred

Responsibilities

Maintain Smooth Daily Clinic Operations Ensure front office, scheduling, check-in/check-out, and patient flow operate efficiently every day Resolve workflow issues quickly and escalate appropriately
Lead and Support High-Performing Staff Maintain consistent staffing coverage and clear scheduling Coach administrative staff to meet performance and service standards
Deliver Excellent Patient Experience Maintain a welcoming and professional clinic environment Address patient concerns promptly and improve service recovery processes
Strengthen Operational Coordination Improve communication between providers, administrative staff, and leadership Ensure clinic schedules align with patient volume and provider availability
Maintain Compliance and Operational Standards Ensure adherence to HIPAA, OSHA, and internal policies Support clinic audits, documentation, and regulatory requirements