Office Supervisor

Summit Health•New York, NY

5d•$22 - $25•Onsite

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description Job Purpose: The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for: Supporting a patient-centric urgent care experience from welcome to the departure of the facility Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for Aiding in an experience where the patient will want to come back and refer their family and friends to CityMD Assisting the physician with basic patient care and medical procedures Assisting site managers with directing the patient flow, inventory, and following up on labs

Requirements

1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)
Happy and positive thinking, able to project this attitude around others
Must exhibit a passion for outstanding results and compassion for those we work with and serve
Good computer skills (knowledge of a PC, Microsoft Office programs)
Great leadership qualities a must
Able to handle group dynamics (help bringing unity to a diverse group)
Able to troubleshoot when necessary
Comfortable with constructive confrontation and counseling management
Has an entrepreneurial spirit and takes a proactive approach to business operations
Bilingual language skills required or preferred based on-site location

Nice To Haves

Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Responsibilities

Managing the performance of the front desk operation; understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
Assisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)
Ordering all medical supplies, medications, vaccinations, and office supplies for the site
Opening and closing the site as required
Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premises
Building strong positive communication with physicians and works as a team to enhance the success of the practice
Ensuring staff maintains professionalism at all times, coaching, managing, disciplining, and developing the staff when the site manager is not present
Managing the PCRs from interviewing, performance, promotion, discipline, etc.
Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards