Onboarding Payments Specialist

Tilled

5d • Remote

About The Position

The Onboarding Payments Specialist leads the onboarding experience for new partners with a focus on payments setup, underwriting readiness, and risk-related requirements. This role works closely with cross-functional teams to ensure partners move efficiently from onboarding kickoff through approval and launch.

The Onboarding Payments Specialist serves as a key resource for partners navigating payment operations and underwriting requirements, reviewing onboarding materials for completeness and proactively identifying issues that could delay activation. This role also acts as an escalation point for internal teams when onboarding or application-related questions arise.

Requirements

• 2+ years of experience in payments, fintech, merchant onboarding, underwriting support, or payment operations
• Experience working with payment processing, merchant applications, or onboarding workflows
• Strong organizational skills and the ability to manage multiple onboarding pipelines simultaneously
• Excellent written and verbal communication skills with the ability to guide partners through complex requirements
• Strong attention to detail and ability to review documentation for completeness and accuracy
• Comfort working cross-functionally with multiple teams in a fast-paced environment
• Ability to identify potential risks or issues and escalate appropriately
• Self-motivated with the ability to work independently in a remote environment

Nice To Haves

• Experience working in a PayFac, ISO, payment processor, or merchant services environment
• Familiarity with merchant underwriting processes and risk evaluation
• Experience working with CRM or operational tools such as Zendesk, or internal onboarding platforms
• Exposure to compliance or fraud-prevention considerations within payments onboarding
• Experience improving onboarding workflows or operational processes
• Comfort navigating ambiguity and adapting to evolving products and processes in a fintech environment

Responsibilities

• Leading onboarding for new partners with a focus on payments setup, underwriting readiness, and operational requirements
• Serving as the primary point of contact for onboarding questions related to payment operations, merchant risk, and application review processes
• Partnering cross-functionally to move accounts efficiently from kickoff through approval and launch
• Reviewing onboarding documentation and application materials to ensure completeness and underwriting readiness
• Helping partners navigate underwriting requirements and resolve documentation gaps that could delay approval or activation
• Proactively identifying payment, fraud, or onboarding risk concerns and escalating issues when necessary
• Acting as an escalation point for the Support Team on onboarding-related issues or partner questions
• Tracking onboarding progress and maintaining accurate documentation within internal systems
• Communicating onboarding status, requirements, and timelines clearly to both partners and internal stakeholders
• Identifying opportunities to improve onboarding processes, documentation, and partner experience
• Assisting with ad hoc projects and operational initiatives as the business evolves

Benefits

• Office space in Boulder, CO
• Remote work environment
• Resources to support remote work
• Generous compensation and benefits
• Transparency that trickles down from the C-Level
• Experts in the payments field that can get you up to speed with PayFac-as-a-Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed