Onsite Operations Manager
About The Position
Faire is building the infrastructure for independent retail and fulfillment is at the center of how we deliver on that promise. As Onsite Warehouse Operations Manager, you will be the primary embedded representative at our warehouse operator partner site, owning the day-to-day performance of the operation and serving as the critical link between Faire and the operator. You'll drive operational excellence, enforce quality standards, manage escalations, and ensure the warehouse runs in a way that reflects Faire's commitments to brands and retailers. This is a high-accountability, high-visibility role for someone who thrives in fast-paced physical environments and is equally comfortable pulling a root cause analysis as they are building a working relationship with a site general manager.
Requirements
- 5+ years of experience in warehouse, fulfillment, or logistics operations, including 2+ years in an on-site, embedded, or senior floor leadership role
- Direct experience managing or overseeing 3PL/operator relationships at scale
- Proven track record improving operational KPIs (throughput, accuracy, on-time rates) in a high-volume fulfillment environment
- Familiarity with WMS platforms, order management systems, and fulfillment tech stacks
- Strong data fluency — comfortable pulling reports, building scorecards, and using data to drive decisions
- Excellent written and verbal communication; can translate operational complexity to executive audiences and collaborate effectively at all levels of an operator organization
- Experience leading or facilitating root cause analysis and corrective action processes
Nice To Haves
- Experience at or managing vendor relationships with large-scale fulfillment operators
- Lean / Six Sigma certification or demonstrated application of CI methodologies
- Background in marketplace or B2B fulfillment contexts (wholesale, multi-brand, fragmented SKU environments)
- Exposure to both WMS-light (operator-managed) and WMS-heavy (platform-integrated) environments
Responsibilities
- Drive Operational Excellence — onsite owner of day-to-day fulfillment performance; monitors SLAs end-to-end, runs daily/weekly operator reviews, benchmarks KPIs, and leads continuous improvement using Lean/Six Sigma.
- Own Fulfillment Quality — conduct quality audits across workflows; maintains scorecards on performance; drives root cause analysis and corrective action plans to closure with the operator
- Manage Escalations — primary point of contact for all operational issues from the warehouse operator and Faire's internal teams; triages, drives resolution, and maintains a structured escalation log with transparent updates to leadership.
- Build the Operator Relationship — trusted, collaborative partner to warehouse GM and floor leadership; runs weekly business reviews, flags structural risks (capacity, staffing, tech gaps) proactively, and holds the operator accountable without being adversarial.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
