Operation Technology Implementation Manager

Related

6d • $103,000 - $115,000 • Remote

About The Position

Join a dynamic team at Related Affordable Management (“RAM”), a nationwide leader in managing a diverse portfolio of multifamily housing developments. The Operation Technology Implementation Manager will lead the deployment and optimization of Property Management System solutions across our property management portfolio. This role ensures that all re-syndications and new acquisitions are meticulously tracked and processed, collaborating closely with Asset Management to maintain seamless operations.
The ideal candidate is a strategic thinker with a passion for driving system excellence and fostering team development.

Requirements

• 5+ years of experience with property management systems, including implementation, system optimization, and compliance configuration.
• Proven experience in implementing property management systems solutions or similar property management systems.
• Strong familiarity with regulatory compliance in affordable housing (LIHTC, HUD, Section 8) to ensure software meets legal and operational requirements.
• Strong project management skills with a track record of managing complex system implementations.
• Demonstrated leadership abilities with experience in team development and mentorship.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Dedicated to exceeding expectations, leading by example, and by providing exceptional service.
• Willingness to embrace feedback and continuously improve.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
• Remote opportunity, supporting a group of properties which may be in different US time zones.
• Travel required up to 20%, including overnight stays, to property sites and attend meetings, necessitating flexibility with travel schedules and the ability to work independently while on the road.

Responsibilities

• Oversee and track all orders for operational system products from initiation to authorization, ensuring timely and accurate processing.
• Assist in rolling out projects across the RA portfolio, including developing communication strategies, crafting implementation plans, and conducting post-implementation utilization analyses.
• Ensure the successful implementation of all operational and financial systems within established timelines, maintaining alignment with organizational objectives.
• Review regulatory documents to confirm that the property management systems is configured correctly, ensuring adherence to program compliance requirements.
• Lead, coach, and mentor direct reports, fostering a culture of continuous improvement and professional development.
• Maintain effective communication between RA and the property management system teams, ensuring all active implementations are planned and executed for timely adoption of necessary solution stacks.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed