Operational Technology Group Manager

Novaspect Inc • Schaumburg, IL

10h • $125,000 - $140,000

About The Position

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Operational Technology Group Manager to join our team.

Requirements

• B.S. Degree in Engineering or equivalent desired.
• 10+ years in an engineering field desired.
• 5+ years of engineering group management or project management experience a plus.
• Excellent interpersonal and verbal communication skills and proven ability to lead a team of highly skilled individuals.
• Views change as an opportunity.
• This position will involve working with many teammates and service providers to improve the success and sustainability of our diverse customer base.
• Believes in the value of teamwork, both internal and external, as the driver for success.
• Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers).
• Ability to work extended hours on a computer.
• Ability to work in a loud industrial environment.

Responsibilities

• Supervise and support Operational Technology personnel, ensuring efficient scheduling, task completion, and quality service delivery.
• Serve as the primary point of contact for Operational Technology personnel, providing guidance, mentorship, and performance feedback.
• Act as the point of contact of escalation for OT project execution or technology-related concerns, resolving issues promptly and effectively.
• Take ownership of OT project challenges, collaborating with internal teams and stakeholders to drive resolution.
• Assist in developing and implementing standard operating procedures to improve efficiency and service quality.
• Align team efforts with company objectives.
• Monitor team performance metrics, identify areas for improvement, and coordinate appropriate training and development efforts.
• Communicate effectively with customers, addressing concerns and ensuring satisfaction with service execution.
• Resource planning, including workforce utilization and equipment needs.
• Create processes/procedures to allow the Operational Technology services team to effectively support our installed base customers.
• Support new lifecycle service rollouts and initiatives.
• Ensure adherence to safety protocols and company policies.
• Support services and product sales and marketing efforts.
• Support Systems Solutions business unit planning process.
• Collaborate with sales management and other business units.

Benefits

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST0
• 401K with 6% company match
• Employee Stock Ownership Program (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager