Operations Assistant

J T MCKINNEY•Irving, TX

About The Position

To run a safe, clean and organized trailer rental yard that projects a positive environment to our customers and employees. Responsible for ensuring that yard equipment is in safe working conditions at all times.

Requirements

A High School Diploma or general education degree (GED) is required with a one-year certificate from college or technical school; or three to six months related experience or training; or equivalent combination of education and experience.
Strong work ethic and a desire to succeed.
Excellent communication skills, both oral and written.
Attention to detail and highly organized.
Current state driver’s license.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and comprehend simple instruction, short correspondence, and memos.
Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Must able to communicate in English.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
The candidate must be able to pass a pre-employment background check.

Responsibilities

Open and close rental agreements in computer and file related paperwork, as needed.
Inquire about equipment damages when customer returns equipment.
Perform weekly yard check for rental and resale inventory and reconcile information.
Answer incoming calls as needed.
Perform check-in and/or check-out inspections on trailers.
Pull trailers and prep for customer deliveries.
Oversee the process to ensure equipment is properly inspected both coming in and going out, and ensure the rental office knows which trailers and containers are available.
Process trailers including inbound and outbound inspections.
Inspects trailers for cosmetic damage and performs minor repairs as needed.
Update trailer specifications/ data in computer or office file.
Inspect trailers for water leaks and ensure that all trailer doors remain secured.
Operate yard tractor to organize parking/storage of trailers.
Pressure wash trailers and containers.
Communicate with rental office on an ongoing basis, to ensure customer requests and orders are being filled.
Keep yard organized and clean, free of clutter, trash, weeds pressure-washing, painting, etc.
Communicate with Service Manager and/or shop personnel on damaged trailers and needed repairs.
Communicate with customer while performing inbound and outbound inspections.
Initiate the mailing of new account application packets to prospective customers; process new account applications.
Plan, schedule, and dispatch drivers for pick-up and delivery.
Complete sales orders for reserved equipment.
Inquire with customers at check-in if equipment is returned damaged.
Perform weekly yard check for rental and resale inventory and reconcile information.
Receive customer service calls. Resolve and/or redirect customers; follows up on completion.
Control and track inventory, assign equipment, maintain documents and records.
Other duties may be assigned.
Other duties may be assigned.