Operations Lead

LV Search Partners•Boston, MA

About The Position

We’re looking for a high-potential Operations Lead to help build and scale our U.S. operations in an entrepreneurial, high-growth environment. We actively support customers nationwide, so core processes are in place, but many areas need fine-tuning and improvement. This role is not for someone who expects everything perfectly documented and handed to them – it’s for a builder who can strengthen operations, optimize workflows, and keep the business running smoothly. You will be hands-on from day one, solving problems, coordinating partners, and improving processes behind the scenes. Over time, you’ll help design the operating model, build infrastructure, and grow into a leadership role shaping how our U.S. operations function. We are looking for someone hungry, humble, smart, and adaptable – someone who knows what good looks like and wants to raise the standard. This is a build-and-scale opportunity with significant runway for growth.

Requirements

Hungry: Ambitious and motivated to build something meaningful
Humble: Team first, low ego, willing to roll up your sleeves
Smart: Analytical, resourceful, and quick to learn
Adaptable: Comfortable with ambiguity and evolving priorities
Bias to action: You do not wait for perfect direction. You move.
Strong organizational and problem-solving skills
Sound commercial judgment
Ability to manage multiple priorities in a fast-paced setting
Data driven mindset with strong attention to detail
Proficiency in Excel and core operational tools

Nice To Haves

You have worked in a fast growing or entrepreneurial environment
You have helped build structure where it did not fully exist
You understand what strong operations look like and want to implement that standard
You want real ownership and accountability, not just a title

Responsibilities

Take full ownership of the core operational backbone of the business
Ensure the right product is in the right place at the right time with the right quality
Oversee logistics, supplier coordination, order flow, and execution discipline
Support procurement activities, supplier relationships, and commercial alignment
Help monitor product quality standards and support supplier visits or audits when needed
Identify risks early and solve issues before they impact customers or performance
Step into whatever is required to keep the business running smoothly
Evaluate current processes and strengthen areas that lack structure or clarity
Introduce practical systems, reporting, and operational controls
Improve visibility around cost, service levels, and supplier performance
Bring operational rigor without creating unnecessary bureaucracy
Continuously improve how work gets done as the company scales
Work closely with Sales, Purchasing, Quality
Act as a central point of coordination across internal teams and external partners
Align execution with commercial priorities
Create clarity in environments where priorities are shifting
Take ownership of planning and operational strategy
Help shape the long-term operating model for the U.S. business
Build and lead an operations team as the company grows