Operations Leader, Norfolk Southern Services Account

Wabtec•Roanoke, VA

1d•$104,800 - $149,300

About The Position

Reporting directly to the Freight Services Norfolk Southern Account Leader, the Senior Operations Leader (Norfolk Southern Services Account) leads a dispersed operational team responsible for contract execution and customer satisfaction across the eastern US. The unique structure of the NS Services Account provides the opportunity for ample customer exposure, operational experience, and leadership. This structure amplifies the impact of your decisions and strategic focus, requiring the ability to execute long-term planning, and contribute to the overall business strategy.

Requirements

Bachelor's Degree from an accredited college or university in business or a technical discipline Degree (Or a 2-year degree with 8 years of professional work experience, Or a High School Diploma / GED with a minimum of 10 years of Operations or Military leadership experience)
Minimum of an additional 5 years of operations, logistics, reliability, engineering, or other related field preferably with ample customer facing responsibility
Successful experience supporting/executing a services contract
Ability and willingness to travel, as required

Nice To Haves

Graduate degree in business administration, and/or a technical discipline
Proven leadership skill in both business planning and information technology, preferably in a Services line of business

Responsibilities

Lead, coach, and mentor the Technical Advisors and other Wabtec employees under your charge towards the safe and efficient execution of the services agreement under which the team operates
Provide technical leadership for assigned Programs and Customers contracts assuring operating integrity
Establish goals and program direction to achieve reliability, cost control, and reputation objectives
Provide technical leadership and direction to the Customer, Project, Engineering Programs, and other interfacing functional organizations
Ensure customer reliability data is tracked in Wabtec databases for consistent reporting of reliability metrics for all Wabtec Fleets. Monitor root cause data to ensure reliability programs address the top failure modes.
Assure development, implementation, and maintenance of technical operating plans for each assigned program or customer. This includes programs to address to top failure modes.
Drive reliability cases with the Reliability COE to ensure our warranty products are performing well.
Provide direction and leadership with interfacing organizations in the initiation and implementation of design changes or modifications and repairs to meet requirements and needs
Assure periodic technical customer meetings or reviews are conducted
Monitor the technical support of the customer to set internal priorities
Provide for the most efficient use of company assets in pursuit of corrective actions or improvements
Provide and maintain a Generic Work Scope Planning Guide for assigned programs
Provide direction / training for all technical customer interfaces for specific customer application, including performance, work scopes, costs, and forecasts
Take a leadership role in the definition of elements and recommendations supporting the overall best interests of both the customer and the company
Effectively communicate and influence partnership programs, interactions, and relationships
Support processes to improve efficiencies of the team