OPERATIONS MANAGER C-SES - 64002610

State of Florida

1d • Onsite

About The Position

The Florida Department of Health is seeking a creative, organized, and motivated individual to become an essential member of the Bureau of Performance Assessment and Improvement (BPAI). If you thrive in a dynamic and challenging people-oriented environment and want to help expand the Department’s culture of innovation and quality, please apply to become our BPAI Strategic Planning Manager.
This is a highly professional position located in the Division of Public Health Statistics and Performance Management (PHSPM), BPAI. The incumbent works in a cooperative manner with the BPAI Chief, BPAI Quality Improvement Manager and Department staff as the BAPI Strategic Planning Manager. In addition to management skills, this position requires knowledge of planning, monitoring and performance evaluation and improvement tools and practices. The incumbent works across the Departments various divisions to develop, implement, monitor and advance the Department’s Agency Strategic Plan (ASP).
This position requires excellent communication, computer and data analysis skills. The incumbent must be able to work independently and effectively with Department personnel, providing consultation and building State Health Office Divisions, Bureaus/Offices, and County Health Departments’ (CHDs) capacity through training, and by responding to requests for technical assistance in the core areas of planning, monitoring, evaluation and performance improvement.

Requirements

• Knowledge of strategic planning principles, tools and techniques.
• Knowledge of management principles and techniques.
• Knowledge of process and quality improvement principles, tools and techniques.
• Knowledge of data collection and analysis principles and procedures.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to solve problems and make decisions.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to prepare technical reports.
• Ability to collect, evaluate, analyze and interpret scientific or technical data.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to develop various reports.
• Ability to manage program activities.
• Ability to plan, organize and direct program activities

Nice To Haves

• A bachelor's degree from a college or university and three or more years of professional experience in strategic planning, management analysis, program planning, program research, or program evaluation.
• Experience providing highly effective customer service.
• Program/project/personnel management experience.
• Professional experience in public health, health care, education or community economic development.
• Expertise with the Microsoft Office suite of desktop applications including Teams, Word, Excel, PowerPoint and Outlook.
• Knowledge of relational database environments and/or web-based application development.

Responsibilities

• This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.
• Leads the Agency Strategic Planning process, including reporting on the progress of the Agency Strategic Plan;
• develops and communicates the strategic vision, scope and mission of the Strategic Planning
• section; assures that organization-wide performance management initiatives are focused and aligned on
• improving operational and program efficiencies and effectiveness; oversees agency strategic planning and provides
• leadership for policy development; trains state health office and County Health Department (CHD) staff on planning
• practices, processes and tools, including but not limited to logic model development and objective creation; and taking
• lead in evaluating the agency strategic planning process and implementation.
• Provides leadership and coordination for the improvement of the organization’s core public health functions and
• evaluates the impact that systems improvements have on the public’s health; researches and develops training
• programs that focus on enabling the workforce to achieve improvements with priority health concerns.
• Supervises direct reports including motivating, training, providing guidance and direction; develops expectations and
• meets with staff regularly to discuss performance, complete performance reviews and disciplinary action, if needed;
• maintains vacation and work schedules to ensure proper coverage and approves timesheets; ensures all staff complete
• mandatory training and are offered additional opportunities to develop professionally.
• Serves as Division Training Coordinator; participates as a team member or team leader in the design, development and
• testing of training covering a variety of topics; researches and designs appropriate division-wide training; coordinates
• capacity building for all levels of management and staff with the Division of Public Health Statistics and Performance
• Management; serves as an instructor by delivering training in various settings (in-person, virtual, etc.); coordinates
• training activities and gathers feedback about training effectiveness; communicates feedback and implements
• improvement to provide a more effective training experience.
• Collaborates with Performance Improvement and Management System (PIMS) Project Lead to provide oversight and
• consultation to the PIMS Project Analyst; participates in PIMS-specific training development; ensures established review
• protocol of all materials and technical assistance concerning PIMS is executed; provides support to PIMS users as
• needed.
• Other duties as required

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager