Operations Manager, Field Operations

Brightspeed • Charlotte, NC

1d • Hybrid

About The Position

We are looking for an Operations Manager to join our Field Operation group! In this role, you will report directly to the VP of Field Operations. You will primarily be responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects. You will research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business. Being a part of this team means that you will manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels. You will potentially have to deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations.
As Operations Manager, Field Operations, you will conduct these core functions:
Long-term planning to create initiatives that further the company’s overall goals
Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
Communicate with the board or other senior officials about shifting company priorities and projects
Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost
Identify opportunities to expand or shift course to align cost and service results to world class standards
As Operations Manager – Field Operations, you will have the following duties:
Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
Enable field operations organizations and driving customer experience through strategic oversight of cross functional processes and handoffs
Rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution
Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operations efficiencies that enable optimal operational results.
Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience
Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies.
Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures
Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.

Requirements

• Bachelor’s degree or equivalent work experience
• Strong Financial acumen
• 5+ year’s professional work experience
• Prior operations or project management experience
• Analytical skills including strong business acumen
• Experience in reporting development – Power BI or equivalent
• Excellent verbal, written, project management and presentation skills.
• Ability to summarize key issues to management.
• A collaborator with excellent people skills.
• Computer skills: strong skills on Microsoft Office (PowerPoint, Word, Excel)
• Knowledge of technology and telecommunications services
• Presentation and executive level deck preparation skills
• Customer service orientation

Nice To Haves

• Master's Degree in Business, Economics or similar field
• Telecommunications industry experience

Responsibilities

• Long-term planning to create initiatives that further the company’s overall goals
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
• Communicate with the board or other senior officials about shifting company priorities and projects
• Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost
• Identify opportunities to expand or shift course to align cost and service results to world class standards
• Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Enable field operations organizations and driving customer experience through strategic oversight of cross functional processes and handoffs
• Rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution
• Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operations efficiencies that enable optimal operational results.
• Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience
• Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies.
• Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures
• Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level