Operations Planner

ASML • Austin, TX

20h

About The Position

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Texas, Arizona, California, Connecticut, and, Oregon. The Operations Planner will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy. They will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

Requirements

• Bachelors degree in Business Engineering, Supply Chain or equivalent; or equivalent years of working experience.
• 3-5 years of relevant field experience in a complex customer oriented (logistics) environment.
• Experience in building a good relationship with customers in supporting their needs.
• Knowledge of business complexity, supply chain and/or relevant industry.
• Experience in defining and implementing of new processes across the supply chain against agreed costs.
• Proven record with (continuous) improvement-projects.
• Know how about Materials Requirement Planning (MRP).
• Advanced competencies in Microsoft Excel and PowerPoint.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Analytical and able to organize and prioritize workload.
• Excellent social and communication (both written and verbal) skills.
• Service minded and customer dedicated.
• Strong data analysis and problem solving abilities.
• Team player with a pro-active attitude, flexible and highly committed.
• Able to handle and work under extreme pressures and timelines.
• Remain flexible in providing after hours support, as needed.

Nice To Haves

• Knowledge of ASML logistics procedures is preferred.

Responsibilities

• Escalations/Process Control: Respond to and process incoming emergency parts orders. Enter and execute administrative controls in the SAP system. Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. Follow up and Monitor daily escalations through technical support.
• Planning and Field Support: Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions. Drive the replenishment and allocation of parts. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans. Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization. Monitor critical parts and influence stocking levels ensuring effective coverage.
• Performance Management: Ensure customer lead time and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Present relevant performance reporting to stakeholders. Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status. Improve cooperation between local and central logistics covering volume and NPI’s.
• Continuous Improvement: Participate in strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level