OPERATIONS SERVICES MANAGER - SES - 76004699

State of Florida•Tallahassee, FL

1d•$55,000

About The Position

This position is responsible for supervising the front-line customer service personnel within an assigned office or work unit. Duties include scheduling member work assignments, ensuring proper service levels to our customers, and managing the community outreach operations of the FLOWmobiles in the assigned areas.

Requirements

Ability to oversee revenue management, monitor inventories, equipment and maintenance of the office.
Ability to lead, delegate, motivate and supervise staff.
Ability to plan, coordinate and direct community events.
Ability to communicate effectively, both verbally and in writing.
Ability to understand and apply laws, policies and procedures.
Ability to prepare reports and correspondence.
Ability to perform basic mathematical calculations.
Ability to deal with the public in a tactful and courteous manner while using strong customer service skills.
Ability to utilize problem solving techniques.
Ability to establish effective working relationships with others.
Ability to work independently with minimal supervision.
Ability to analyze material from various performance measuring tools.
Knowledge of personal computers, including Microsoft Word and Excel.
Knowledge of state and federal laws related to Motorist Services
Skill in planning, organizing and coordinating work assignments.
Skill in driving an automobile.
Ability to get in and out of low vehicles and high trucks/sport utility vehicles without assistance.
Ability to assume operation of and/or immediately exit vehicle in an emergency situation
This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
This position will be responsible for regularly working weekends and occasionally working nights.
Occasional overnight travel will be required.
Ability to lift, pull and push up to 50 lbs.

Nice To Haves

Two or more years in resolving customer problems and/or complaints
Two or more years issuing drivers licenses or motor vehicle registrations
One year of written correspondence

Responsibilities

Supervising the front-line customer service personnel within an assigned office or work unit.
Scheduling member work assignments
Ensuring proper service levels to our customers
Managing the community outreach operations of the FLOWmobiles in the assigned areas.