Operations Specialist - Hampton Inn Holland

Suburban Inns•Holland, MI

About The Position

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! As an Operations Specialist you would be responsible for assisting with all aspects of the property, including working in all departments within the hotel based on department needs, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards.

Requirements

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires two years of hotel or other highly relevant hospitality experience, as well as previous supervisory experience.
License, Registration, and/or Certification Required Strong interpersonal and communications skills. Excellent driving record, valid driver’s license.
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.
Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns.
Uniform: Professional attire according to Suburban Inns guidelines
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
Act as the properties Brand Champion and promote the hotel brand’s reward program in it’s entirety
Report any personnel or performance concerns to management
Assist with all responsibilities of the Front Desk Department, as described in the Guest Service Representative job description
Assist with receiving and resolving complaints from guests, vendors, corporate accounts, and Team Members, while following the service philosophy of Suburban Inns
Assist the Housekeeping Department responsibilities, as described in the Housekeeper, Public Area Attendant, and Laundry Attendant job descriptions, as requested
Assist the Maintenance Department responsibilities, as described in the Facility Technician job description, as requested
Assist the F&B Department, as described in the F&B job descriptions, as requested
Assist with ensuring that all legal requirements are consistently adhered to, including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages
Ensure all standards set by the local health department, Suburban Inns, and the Brand are being followed at all times
Monitor safety conditions and Team Member conformance with safety procedures; update emergency plans and procedures and assure that effective training and preventative measures for these programs is conducted in all departments
Perform property walk-arounds each day as needed, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate Department Manager and Assistant General Manager
Attend management and staff meetings
Rotate Manager on Duty shifts over the weekends and holidays for the hotel
Follow all Suburban Inns processes
Exhibit regular and recurrent attendance records
Undertake special projects requested by Management

Benefits

Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)