Operations Workflow Coordinator (Dispatch & Admin)

JK Moving Services•Sterling, VA

About The Position

The Operations Coordinator supports daily operational activities and dispatch coordination while performing administrative functions for moving and warehousing services. This role bridges communication between dispatch, operations crews, and management, ensuring smooth workflow, accurate documentation, and timely reporting. Supports payroll processing and acts as a liaison between operations staff, accounting, and payroll.

Requirements

Minimum 2 years in operations support or administrative coordination
Strong organizational and coordination abilities
Experience in dispatch support and office administration
Proficiency in scheduling software, dispatch systems, and Microsoft Office Suite (Spreadsheets is a must)
Effective communication and multitasking skills
Problem-solving and customer service orientation

Responsibilities

Coordinate dispatch support, warehouse support, scheduling assistance, and crew communication
Support office administrative functions including documentation, file management, and reporting
Monitor job progress and maintain operational records and reporting systems
Assist with scheduling conflicts, resource allocation, and operational problem-solving
Provide backup dispatch support during peak periods
Serve as the initial point of contact for resolving scheduling conflicts and payroll discrepancies, ensuring timely communication, issue tracking, and escalation to appropriate departments when necessary to maintain operational continuity and employee satisfaction.
Support payroll processing by ensuring accurate timekeeping and acting as liaison with accounting and payroll.
Coordinate with dispatch to schedule warehouse activities, including inventory movement, equipment needs, and crew support, ensuring alignment with daily operational requirements.
Prepare and organize daily documentation for submission to Accounting, ensuring accuracy, completeness, and compliance with company standards and reporting protocols.
Facilitate communication between operations staff, dispatch, and management

Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution