Oracle Cloud SCM Principal Consultant - Client Services

Argano

13d

About The Position

A Principal Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and configuration when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. This position involves setting strategic goals, leading mid to large-size client initiatives, and providing expert guidance to both clients and internal teams. Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Requirements

5 - 10 years of Client Services experience or in a related field.
Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing
Ability to write functional specifications based on user requirements.
Senior enough to be able to handle client expectations independently.
Experience Leading and managing mid-size client projects independently.
Experience providing complex solutions to clients.
Extensive expertise in multiple technical domains and IT knowledge.
Proven track record of successful project management and client satisfaction.
In-depth knowledge of the relevant technologies and systems.
Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected.

Nice To Haves

MBA or relevant master's degree, advanced degree expected.
Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required.
Previous experience working in IT consulting companies with Managed Services or Support team
At least one Oracle Cloud SCM-related functional certification preferred.
Client Relationship Management: Ability to manage senior-level client relationships with a focus on high-value and strategic clients.
Strategic Leadership: Providing visionary leadership in the development and execution of client strategies, often with a significant impact on the client's business.
Business Development: Identifying and cultivating new business opportunities, including large-scale projects.
Innovation: Ability to demonstrate innovation and creative problem-solving in client solutions.
Advanced Data Analytics and Modeling: Capacity to create complex data models and simulations to support strategic decision-making.
Client Retention: Able to maintain long-term client relationships, fostering client loyalty, and ensuring client satisfaction.
Presentations: Proficiency in delivering high-impact presentations to executives and influencing their decision-making.
Team Collaboration: The capacity to work well within a team and contribute to collaborative efforts.
Adaptability: Being open to learning, adapting to changing circumstances, and acquiring new skills.

Responsibilities

Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
Using in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, consults with clients to provide cost-effective solutions to client business scenarios.
Refine customer requirements in detail, document, and present to the client for approval
Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems.
Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary
Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions
Work with Oracle to resolve service requests
Constantly implemented and tested advanced enhancements as well as new functionality.
Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
Offer ongoing technical support to address any issues or concerns that arise after implementation.
Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
Develop account plans to maximize value for both the client and Argano.
Focuses on maintenance, reconfiguration, new functionality or modules.
Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services.
Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings.
Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.