ORDER ENTRY ASSOCIATE

Charlotte Pipe & Foundry Company•Charlotte, NC

12d

About The Position

Charlotte Pipe and Foundry Company is the nation’s leading manufacturer of cast iron and plastic pipe and fittings. With a long-standing reputation for quality, innovation, and service, we are proud to support customers across the country. We are currently seeking a motivated and detail‑oriented Order Entry Team Member to join our team. This entry-level role offers a strong foundation for long-term career growth within a stable, industry-leading organization. Position Summary The Order Entry Team Member plays a vital role in supporting our customers and sales teams by ensuring orders are entered, processed, and communicated accurately and efficiently. The ideal candidate is service‑oriented, organized, and eager to learn business systems and processes.

Requirements

Professional verbal and written communication skills.
Experience with SAP is a plus; willingness and ability to learn SAP functionality is required.
Ability to build and maintain positive, collaborative working relationships across teams and departments.
Proficiency in Microsoft Office applications (Outlook, Word, Excel).
High school diploma or equivalent required.

Nice To Haves

Bachelor’s degree strongly preferred, but not required.

Responsibilities

Deliver exceptional customer service with a focus on achieving positive business outcomes.
Accurately and efficiently enter customer orders and related data into SAP, consistently meeting quality and timeliness expectations.
Release and process incoming orders in accordance with established procedures.
Communicate and collaborate effectively with Inside Sales Associates and Regional Managers.
Learn, understand, and consistently follow the Charlotte Pipe order fulfillment process, while identifying opportunities for continuous improvement.
Assist department leadership with additional tasks and projects as needed.
Serve as the primary backup for the Receptionist, as required.