Order Entry Associate

Diversitech • Town of Queensbury, NY

1d • Onsite

About The Position

The primary responsibility of the Order Entry Associate is to process orders for materials and merchandise received via fax, EDI, DiversiTech online portal, or e-mail.

Requirements

• High School Diploma/GED
• 2 – 3 years of experience in data entry
• 1 – 2 years of experience as an office clerk or administrative assistant
• Minimum typing speed of 40 wpm
• Proficiency utilizing computer systems such as Microsoft Office Suite
• Strong team player with the ability to adapt to change quickly
• Experience working in a fast paced and high-volume work environment
• Proactive “self-starter” with a strong attention to detail and organizational skills
• Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels and customers

Nice To Haves

• JD Edwards ERP experience
• EDI and/or Conexiom experience
• OroCommerce experience

Responsibilities

• Enters data from customer-generated purchase orders, including part numbers and shipping instructions.
• Processes manual orders by inputting order information into system.
• Processes EDI, Conexiom, or email orders by validating PO details such as part numbers, pricing, quantities, special instructions, promo codes, and truck load/non-truck load customers . Routes orders to CSR in instances of failed orders.
• Notifies customers of unit prices and shipping dates via fax or email, when needed.
• Keeps original records of orders within system based on the date received.
• Contacts customers to discuss low inventory and exchanges, pricing issues, quantity concerns, and shipment information, when needed.
• Generates reports daily to check for holds, quantity concerns, sales data, etc.
• Responds to customer calls and provides support in the absence of CSR.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees