Order Entry Representative

Visual Comfort & Co. • Houston, TX

2d • $24 • Onsite

About The Position

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
This position is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders. Duties include managing a high volume of sales documents, completing post-sale administrative tasks, supporting customers via phone and email, and resolving routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction.
Visual Comfort Offers:
Work-Life Balance: Monday – Friday, 8:00am – 4:30pm
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
Compensation: Competitive compensation plan
Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
Insurance: Company-provided life insurance and short-term disability coverage.
Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How success is defined:
Effectively manage a high volume of documents throughout the shift.
Accurately review new orders and process webs orders daily.
Accurately and efficiently processing and managing returns.
Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.
Contacting customers via phone and email as needed including but not limited to supporting Customer Service.
Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriate
Actively participates in training involving our products, systems and design
Exhibits professionalism with customers, team members and all levels of leadership
Additional tasks as needed
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Exhibits and adheres to the established Visual Comfort Company Values.
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Requirements

• Minimum of 6 months of previous experience in Visual Comfort Customer Service, or equivalent experience.
• High school graduate, 2 or 4-year college graduate, preferred.
• Strong aptitude for navigating CRM and Order Management systems.
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings.
• An equivalent combination of education and experience will be considered for this role

Nice To Haves

• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry, a plus.

Responsibilities

• Effectively manage a high volume of documents throughout the shift.
• Accurately review new orders and process webs orders daily.
• Accurately and efficiently processing and managing returns.
• Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.
• Contacting customers via phone and email as needed including but not limited to supporting Customer Service.
• Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriate
• Actively participates in training involving our products, systems and design
• Exhibits professionalism with customers, team members and all levels of leadership
• Additional tasks as needed
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Benefits

• Work-Life Balance: Monday – Friday, 8:00am – 4:30pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees