Order Entry Supervisor

Halma plc•Santa Fe Springs, CA

7d•Onsite

About The Position

Help grow a safer, cleaner, healthier future for everyone, every day. Who are we? https://www.cosasco.com/ Cosasco is an industrial product company providing leading edge integrated corrosion and erosion monitoring systems, including non-intrusive and intrusive technologies. Since 1950, Cosasco has provided solutions for such diverse industries as oil and gas, petrochemical, water treatment, chemical, pulp and paper, pharmaceutical, and utilities. Cosasco is a subsidiary of Halma plc (“Group”). Halma plc is listed on the London Stock Exchange whose purpose is to grow a safer, cleaner, healthier future for everyone every day! Halma plc has a current market capitalization of approximately £7 billion. The group has nearly 50 businesses operating through four sectors (Medical, Environmental & Analysis, Process Safety, Infrastructure Safety) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 6,600 people worldwide. Job Summary: The Order Management Supervisor reports to the Vice President of Sales and is responsible for overseeing the daily activities of the Order Management team, ensuring accurate and timely entry of orders into the ERP system (Epicor). In this role, you will manage order processing workflows, maintain data accuracy within the ERP for all new orders and changes, and ensure team member/s follow established procedures and quality standards. You will work closely with planning, production, purchasing, sales, logistics, and project team members to coordinate order fulfillment and maintain accurate order-level dates on Sales Orders. As the team lead, you will serve as the escalation point for customer inquiries, schedule changes, and complex order issues, ensuring timely communication and resolution. You will also support continuous improvement efforts, monitor team performance, and help develop processes that improve efficiency and customer satisfaction. We have created a team that celebrates success, enjoys each other’s company, has a competitive spirit, and wants to make a real impact on the world. Team fit, leadership ability, knowledge, and experience are equally important for this role.

Requirements

Minimum 2 years’ experience in customer service, order fulfillment or similar roles
Previous experience managing customer service representative required
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to multi-task and manage a daily task list efficiently
Proficient with Microsoft Office or related software
Critical thinking: using logic & knowledge to drive solutions and conclusions to problems
High school diploma or equivalent
Previous customer service, data entry experience
Prolonged periods of sitting at a desk and working on a computer
This is an in-office position, incumbent must be able to report into our SFS facilities, four days a week
Little to no travel expected for this role

Nice To Haves

Experience with Epicor, or similar ERP system, highly preferred

Responsibilities

Review incoming purchase orders for commercial, technical, and contractual alignment prior to processing
Create, modify, and maintain sales orders in ERP (Epicor), including standard, project, service, RMA, and change orders
Identify and resolve discrepancies related to pricing, scope, payment terms, Incoterms, lead times, documentation, and testing requirements
Serve as the primary operational contact for customers regarding order status, changes, cancellations, and delivery commitments
Issue Sales Order Acknowledgements (SOAs) and Proforma Invoices when applicable
Track and manage unacknowledged, on‑hold, and high‑risk orders until closure
Assess operational and financial impact of changes and obtain internal approvals before execution
Act as the primary interface between Sales, Engineering, Operations, Supply Chain, Quality, and Finance
Escalate technical or supply constraints and drive resolution through Jira tickets and internal review forums
Ensure documentation, drawings, inspection/testing requirements, and compliance items are aligned before release
Support process improvement initiatives related to order flow, risk review, and release governance
Lead weekly Sales Order Review (SO Review) meetings to address project risk, open issues, and release readiness
Train and mentor Order Entry Rep
Set workload priorities and ensure coverage across regions