Outlet Supervisor / Restaurant Event Coordinator

Sonesta Hotels•Cambridge, MA

2d•$27 - $29

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Outlet Supervisor/Restaurant Event Coordinator assists the Outlet Manager in directing and organizing all team members to deliver prompt, courteous service to maximize profits and guest satisfaction in all food and beverage outlets including restaurant, in room dining, and all bars. As the Restaurant Event Coordinator, the responsibility of handling all booking of large groups, detailing the group, coordinating menus, billing and the follow through the event. Job Description Key Job Functions Responsible for assigned shift, assisting in overall management. Order daily supplies. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak hours. Observe, teach, and correct staff's service. Examine food preparation. Examine beverage presentation. Maintain condition of F&B Outlets. Administrative responsibilities. Inventories Prepare maintenance requests and follow-up. Monitor cost control including but not limited to labor and payroll. Check bar controls, shot glass use, red lining, and bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management. Hotel Specific Essential Functions: Ability to work as a server, bartender, and/or host to cover shifts as needed. Ability to lead by example. Prepare and conduct disciplinary situations with employees Ability to communicate clearly with all departments, being proactive to resolve issues. Ability to solve guest problems, recover the guest and create an amazing experience. Ability to open and close all outlets, to include the closing of the employees’ banks. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest and client experience. Demonstrable expertise in analysis and action taking. Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests. Excellent organization skills. Appropriate professional appearance and demeanor. Proficient in Microsoft Word, Excel and PowerPoint. Additional Job Information/Anticipated Pay Range $27 to $29 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience. Sonesta Hotel International Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency
Track record of delivering exceptional guest and client experience
Demonstrable expertise in analysis and action taking
Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests
Excellent organization skills
Appropriate professional appearance and demeanor
Proficient in Microsoft Word, Excel and PowerPoint

Responsibilities

Responsible for assigned shift, assisting in overall management
Order daily supplies
Follow up on established training steps
Handle guest comments and complaints
Ensure guest satisfaction
Stay on the floor during peak hours
Observe, teach, and correct staff's service
Examine food preparation
Examine beverage presentation
Maintain condition of F&B Outlets
Administrative responsibilities
Inventories Prepare maintenance requests and follow-up
Monitor cost control including but not limited to labor and payroll
Check bar controls, shot glass use, red lining, and bottles totally empty
Must be familiar with and adhere to all liquor liability laws
Must know emergency procedures (including CPR) and work to prevent accidents
Perform any other duties assigned by management
Ability to work as a server, bartender, and/or host to cover shifts as needed
Ability to lead by example
Prepare and conduct disciplinary situations with employees
Ability to communicate clearly with all departments, being proactive to resolve issues
Ability to solve guest problems, recover the guest and create an amazing experience
Ability to open and close all outlets, to include the closing of the employees’ banks
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description