Outlet Supervisor / Restaurant Event Coordinator

Royal Sonesta Cambridge, MA•Cambridge, MA

1d•$27 - $29

About The Position

The Outlet Supervisor/Restaurant Event Coordinator assists the Outlet Manager in directing and organizing all team members to deliver prompt, courteous service to maximize profits and guest satisfaction in all food and beverage outlets including restaurant, in room dining, and all bars. As the Restaurant Event Coordinator, the responsibility of handling all booking of large groups, detailing the group, coordinating menus, billing and the follow through the event.

Requirements

Track record of delivering exceptional guest and client experience.
Demonstrable expertise in analysis and action taking.
Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests.
Excellent organization skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Order daily supplies.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Observe, teach, and correct staff's service.
Examine food preparation.
Examine beverage presentation.
Maintain condition of F&B Outlets.
Administrative responsibilities.
Inventories
Prepare maintenance requests and follow-up.
Monitor cost control including but not limited to labor and payroll.
Check bar controls, shot glass use, red lining, and bottles totally empty.
Must be familiar with and adhere to all liquor liability laws:
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any other duties assigned by management.
Ability to work as a server, bartender, and/or host to cover shifts as needed.
Ability to lead by example. Prepare and conduct disciplinary situations with employees
Ability to communicate clearly with all departments, being proactive to resolve issues.
Ability to solve guest problems, recover the guest and create an amazing experience.
Ability to open and close all outlets, to include the closing of the employees’ banks.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.