Outpatient Services Manager

Telos • Orem, UT

12d

About The Position

The Outpatient Services Manager provides clinical and operational leadership for the Telos PrTMS, Intensive Outpatient, and Partial Hospitalization programs. This role ensures delivery of high-quality, evidence-based care while maintaining regulatory compliance, staff supervision, census management, and financial accountability. Duties and Responsibilities Clinical Oversight & Program Quality Oversee daily operations of program services Ensure programming aligns with best practices and evidence-based treatment models Maintain appropriate therapeutic structure, curriculum, and group schedules Review and monitor treatment plans for clinical appropriateness and documentation quality Support crisis intervention and risk management as needed Ensure appropriate level-of-care placement and step-down/up transitions Staff Supervision & Development Supervise therapists, case managers, technicians and support staff Hire, train, and develop assigned staff members per program requirements Provide regular clinical supervision (as license allows) Facilitate weekly program meetings with program staff Promote a culture of collaboration, accountability, and clinical excellence Compliance & Documentation Ensure compliance with licensing and regulatory standards Audit documentation completion, timeliness, and quality. Financial & Operational Oversight Manage program budgets in partnership with executive leadership Monitor productivity standards and billing compliance Ensure staff schedules align with census and productivity expectations Identify operational inefficiencies and implement improvements Family & Community Engagement Ensure appropriate family programming and communication Maintain relationships with referral partners, hospitals, and community providers Communicate services with families enrolled in other Telos programs Represent the program in community outreach events when needed Program Development & Innovation Evaluate program outcomes and client satisfaction data Develop new tracks, specialty groups, or curriculum enhancements Support strategic growth initiatives

Requirements

• Utah State clinical license (LMFT, LCSW, etc.)
• Master's level or higher
• Professional documentation and charting skills
• Experience in treating youth and young adults
• Comfortable with team approach

Nice To Haves

• Previous experience supervising other employees
• Working knowledge of Family Systems Theory
• Special training in working with emotional dysregulation

Responsibilities

• Oversee daily operations of program services
• Ensure programming aligns with best practices and evidence-based treatment models
• Maintain appropriate therapeutic structure, curriculum, and group schedules
• Review and monitor treatment plans for clinical appropriateness and documentation quality
• Support crisis intervention and risk management as needed
• Ensure appropriate level-of-care placement and step-down/up transitions
• Supervise therapists, case managers, technicians and support staff
• Hire, train, and develop assigned staff members per program requirements
• Provide regular clinical supervision (as license allows)
• Facilitate weekly program meetings with program staff
• Promote a culture of collaboration, accountability, and clinical excellence
• Ensure compliance with licensing and regulatory standards
• Audit documentation completion, timeliness, and quality.
• Manage program budgets in partnership with executive leadership
• Monitor productivity standards and billing compliance
• Ensure staff schedules align with census and productivity expectations
• Identify operational inefficiencies and implement improvements
• Ensure appropriate family programming and communication
• Maintain relationships with referral partners, hospitals, and community providers
• Communicate services with families enrolled in other Telos programs
• Represent the program in community outreach events when needed
• Evaluate program outcomes and client satisfaction data
• Develop new tracks, specialty groups, or curriculum enhancements
• Support strategic growth initiatives

Benefits

• Robust health insurance with multiple packages offered
• Dental
• Vision
• PTO
• Holidays
• Discounts with local companies
• Up to $500 reimbursement for CEU per year
• Therapists (LMFT, LCSW, CMHC) will also be trained in family system models, individual therapy models, and group therapy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager