Outreach Assistant

Christian County Library•Nixa, MO

About The Position

Assist with coordination of Outreach services including the Books2Go program, Branch Deliveries, Community Shelves, Home Delivery, and community events.

Requirements

Minimum: 15+ hrs of college or relevant experience
High School Diploma
Valid Driver’s License
Excellent customer service skills
Proficient computer skills: familiar with using the internet, office productivity software (i.e. Google Workspace, Microsoft), and email.
Ability to work with scanners, printers, and photo copiers
Working knowledge of reader interest levels, books, authors, and reference sources
Working knowledge of automated library circulation systems and online databases
Working knowledge of print, non-print, digital, and online information sources available from a wide variety of sources, including publishers, the internet, and library and vendor-based systems
Ability to present ideas and provide instruction; comfortable with teaching and using of various forms of technology
Ability to adapt to multiple demands and changing priorities, to learn and be willing to embrace change
Ability to develop or demonstrate necessary decision-making, leadership, team-building, strategic, and conflict-resolution skills
Ability to set priorities, organize, and coordinate multiple projects
Ability to successfully maintain the performance of assigned duties and responsibilities to achieve the desired outcomes.
Ability to communicate effectively verbally, in writing, and by listening
Ability to interact in a positive and effective manner with co-workers, supervisors, and general public
Ability to perform with minimum supervision, to work collaboratively in a team environment, and to demonstrate professional standards, good judgment, dependability, and timeliness in various environments inside and outside the library.

Nice To Haves

Experience with public libraries
Experience with outreach and community engagement

Responsibilities

Circulate Library Materials
Place, process, and deliver holds for patrons utilizing the Book2Go program at Assisted Living Facilities, Schools, and Senior Centers accurately in a reasonable amount of time.
Print due date slips and contact patrons when holds are ready to pick up at community drop off locations.
Refill and Replenish Community Shelf materials at partner locations
Assist with Outreach Services
Evaluate individuals to determine if they are eligible for Outreach services
Pull, request, and find items that meet the needs of Outreach patrons for various programs including Home Delivery, Books2Go, etc.
Fill in for other staff members who deliver for various deliveries when needed
Assist with representing the library in the community through programming to populations in most need of library services
Locations may include senior living facilities, community centers, etc.
Meet with community partners to better expand Outreach services in the community
Assist during community events and parades.
Keep and Maintain Records
Maintain records and statistics across multiple delivery programs, including item circulation, delivery and contact dates, and returned materials from community partner locations.
Complete accurate delivery and travel logs of library materials and vehicles
Submit gas and mileage receipts promptly with accurate dates and vehicle information
Assist with Library Book Drops and Vehicle Maintenance
Visually inspect book drop locations and vehicles for vandalism and damage
Inform appropriate staff members of any maintenance issues
Uphold schedule and perform routine cleaning of book drops and vehicles
Communication with Co-Workers and Administration
Effective, timely, thorough, and respectful communication with co-workers, Administration, and IT/Facilities in-person, by phone, in writing, or by email to communicate any concerns regarding deliveries, vehicles, or technology related issues.