Outreach & Enrollment Specialist

VIACARE COMMUNITY HEALTH CENTER•Los Angeles, CA

4d•$24 - $27

About The Position

The Outreach and Enrollment Specialist will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations to increase health insurance coverage and access to quality primary health, dental, and behavioral care for identified community residents.

Requirements

Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
Ability to work independently and coordinate multiple tasks.
Ability to enthusiastically communicate with potential enrollees.
Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.
Ability to manage time and meet deadlines.
Excellent verbal and written communication skills.
Ability to maintain accurate records and necessary paperwork.
Ability to learn and apply training instruction.
Ability to maintain strict standards of confidentiality regarding patient information.
Ability to maintain a calm professional demeanor and make independent judgments.
Two years’ experience working in a community social service or healthcare environment.
Must have excellent reading and comprehension skills.
Must be able to work efficiently in a very fast-paced environment.
Must adhere to the agency’s non-discrimination policies.
Experience working with low-income and predominantly Latino populations.
Experience working with ethnically and culturally diverse communities, and low-income populations.
Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.
Subject to a criminal background check prior to employment.
TB and pre-employment physical clearance, to be renewed every year.
Annual Influenza.
COVID Vaccinated.
Bi-Lingual in Spanish and English required.

Nice To Haves

Current HIV/STI Counseling Certificate preferred, as well as current training on family planning practices and methods.
Covered CA Enrollment Assister Certification strongly preferred.

Responsibilities

Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace
Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals
Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness
Develop, discover and attend community events to promote coverage options and the mission and services of the organization
Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages
Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities
Accurately provide required reporting to track goal achievement and client satisfaction.
Recruit and utilize volunteers to increase program capacity
Assist in the development and implementation of organizational outreach and enrollment initiatives
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to all policies and agreements regarding confidentiality, privacy, and security.
Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access
Perform other duties as assigned