Panel Coordinator II

Trinity Health • Muskegon, MI

8d • Hybrid

About The Position

The Patient Outreach Coordinator II provides administrative, operational, and patient support activities for the Trinity Health Medical Group (THMG) Quality Team, practices, and providers. This includes but is not limited to outreach to patients with gaps in chronic disease management and preventive services, attribution correction and provider panel clean up, and chart audits to workflow. Supports and promote the success of population health programs and care coordination activities. Provides support and mentoring to Panel Coordinator I and leads patient outreach coordinator special projects.

Requirements

• High School Diploma or GED.
• 1-3 years previous experience as a Panel Coordinator I or equivalent role for another organization
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, EPIC, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), email, e-learning, intranet, and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.

Nice To Haves

• Bachelor or Associate degree in health-related field or relevant experience is strongly preferred; examples would be Public Health, Health & Wellness, Health Science, or Health Administration.

Responsibilities

• Serves as a preceptor for new and existing Panel Coordinators.
• Precepts/Onboards new Panel Coordinators.
• Assists with ongoing training of existing staff, identifies gaps in skills, and completes annual audits to proficiency.
• Uses understanding of basic analysis and ability to update various quality reporting to drive practice quality performance.
• Functions as a subject matter expert in various areas of special patient outreach coordinator work by leading projects, training other patient outreach coordinators and serving as a go-to person for questions and direction.
• Assists in documenting new workflows and updating existing workflows including tools such as standard work instructions.
• Assists in the rollout of special projects across the patient outreach coordinator team.
• Performs adhoc reporting, as needed.
• Utilizes EMR systems, registries, health maintenance data, opportunity reports, and other data as available to validate gaps in care and conduct outreach activities as appropriate.
• Supports patient engagement initiatives designed to re-engage patients that have been absent from care or engage new patients to establish with their attributed medical group provider.
• Provides patient outreach for specific preventive or disease management interventions for targeted populations i.e., outbound telephone reminders for patients in need of mammogram, etc., per established protocols.
• Uses software applications to produce custom reports from administrative databases; extracts data, performs appropriate verification, prepares, and distributes reports to customers.
• Reviews health plan performance reports in coordination with the THMG Quality team; ensures that services delivered have been captured appropriately in EMR.

Benefits

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED