In this role, you will report to the Site Services Supervisor and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Coordinate all inventory categories, including common lab consumables, chemicals, and shipping/receiving materials. Maintain accurate stock levels through cycle counts, restocking, material staging, and reconciliation of discrepancies. Ensure proper documentation and communication regarding inventory changes and customer requirements. Uphold all safety protocols, including chemical handling, PPE use, and hazard awareness. Conduct and participate in GEMBA walks to identify safety and process improvements. Maintain certifications and ensure all required safety training is current. Support safety initiatives and help enforce adherence to company and customer standards. Operate required Avantor and customer systems such as inventory management platforms, chemical tracking software (e.g., DFS, 3rd-party tools), return systems, order entry platforms, and quoting systems. Enter shipping data, track outgoing materials, and resolve routine shipping issues in customer platforms. Serve as a primary point of contact for customer service activities, including order entry, status updates, reporting, and metric tracking. Communicate inventory needs, service updates, and any scope-of-work changes to customers and internal teams. Understand customer expansion or service requests and escalate appropriately to leadership. Follow established Standard Operating Procedures and Statements of Work. Identify opportunities for improvements and assist in drafting SOP revisions or process updates. Train onsite staff and new team members on operational procedures and safety requirements. Maintain a clean, organized, and professional work environment in stockrooms, POU locations, and office/cubicle spaces. Ensure all work areas meet cleanliness, safety, and customer expectations. Perform other operational tasks or special assignments as directed to support overall site success.
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Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees