Part-Time Visitor Experience Attendant

Bric Arts Media•New York, NY

4d•$18•Onsite

About The Position

BRIC seeks enthusiastic individuals for the part-time position of Visitor Experience Attendant (VEA). Under the supervision of the Operations Manager, Visitor Experience Attendants will serve as the first point of contact for guests entering BRIC’s spaces. This will include welcoming visitors at the Greeter Desk during business hours, as well as taking tickets and greeting audience members at various performing arts events.

Requirements

Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
Commitment to Equity & Inclusion: Desire to operationalize equity within the Operations function.
Ability to work in a fast-paced, busy environment while remaining calm, friendly, and attentive
Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
Ability to stand for long periods of time
Availability to work evening hours and weekends
Patron services, retail or sales experience
Communication & Relationship Building: An emotionally intelligent, values- and results-driven team player. Skilled communicator and relationship builder.
Organization & Time Management: Ability to work independently, prioritize tasks across competing deadlines, and be proactive.
Candidates must be from the NYC area.

Nice To Haves

Prior experience at live performance venues

Responsibilities

Staff BRIC House events and provide support at check-in, including scanning tickets
Politely direct and escort patrons to their seats
Greet audiences at performances, answer general questions
Provide patrons with programs and other relevant materials
Be aware of and enforce appropriate house rules
Other duties as directed
Staff the front desk of BRIC House and provide a welcoming environment to visitors and staff
Staff the attendant desk at BRIC’s gallery of contemporary art, including opening and closing the gallery space
Answer the main phone line, field general inquiries, and provide information on BRIC’s programs and exhibitions as needed
Monitor the Info inbox, respond to visitor inquiries, and forward emails to the appropriate parties
Manage incoming and outgoing mail
Maintain a neat and organized front desk space
Ensure that all gallery media installations are running properly
Track gallery attendance
Other administrative duties as assigned