Partner Experience Manager II
About The Position
Do you want to shape the future of fintech and healthtech ? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here . Partner Experience Manager II Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside the best and the brightest, you will regularly: A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
Requirements
- Able to manage the customer lifecycle in a fast-paced, highly nuanced environment.
- Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.
- 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry.
- Bachelor’s degree or equivalent education and/or work experience.
Nice To Haves
- 2‐5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.
Responsibilities
- Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
- Implement high-level strategies to achieve project objectives.
- Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
- Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.
Benefits
- A flexible work environment
- Competitive salaries, paid vacation, and holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
