Partner Experience Manager

Global Payments Inc.•Boston, MA

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. We are seeking an experienced business development manager to oversee the development and evolution of partner-facing systems, products and experiences. This role combines project leadership with a strong focus on partner engagement, industry insights, and cross-functional alignment.. Partner Engagement & Insights Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement. Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities. Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement. Share improvements transparently with partners to reinforce trust and collaboration. Industry & Market Intelligence Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners. Analyze key market indicators, including partner demand and regulatory shifts. Share insights with internal sales teams to improve partner support and effectiveness. Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner. Internal Partner Team Support Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners. Analyze findings to identify trends, improvement areas, and actionable next steps. Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners. Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements. Collaboration & Roadmap Execution Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives. Translate business requirements into engineering plans that improve the overall partner journey. Team Leadership & Delivery Lead and coach cross-functional teams Foster a culture of quality, agility, and continuous improvement. Ensure timely delivery of initiatives that drive measurable value for partners. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement.
Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities.
Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement.
Share improvements transparently with partners to reinforce trust and collaboration.
Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners.
Analyze key market indicators, including partner demand and regulatory shifts.
Share insights with internal sales teams to improve partner support and effectiveness.
Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner.
Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners.
Analyze findings to identify trends, improvement areas, and actionable next steps.
Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners.
Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements.
Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives.
Translate business requirements into engineering plans that improve the overall partner journey.
Lead and coach cross-functional teams
Foster a culture of quality, agility, and continuous improvement.
Ensure timely delivery of initiatives that drive measurable value for partners.