Intelisys: Partner Success Manager II

ScanSource • Greenville, SC

7d • $75,000 - $85,000 • Hybrid

About The Position

The Partner Success Manager II is a strategic partner advocate responsible for delivering an exceptional experience across assigned accounts. This role goes beyond transactional support by proactively identifying opportunities, anticipating partner needs, and collaborating with internal teams to deliver solutions before issues arise. By leveraging data insights, coordinating resources, and maintaining strong relationships, the PSM II ensures partner success and contributes to growth initiatives that strengthen the organization’s competitive edge.

Requirements

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 3+ years of experience in partner success, account management, or channel support roles.
• Proven ability to anticipate needs and deliver proactive solutions.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Nice To Haves

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 3+ years of experience in partner success, account management, or channel support roles.
• Proven ability to anticipate needs and deliver proactive solutions.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Responsibilities

• Proactive Partner Engagement Initiate solutions and escalations before being asked, ensuring a seamless partner experience.
• Identify trends, potential gaps, and communicate actionable insights to partners and internal teams.
• Maintain regular cadence with Business Development Managers (BDMs) to align on partner initiatives.
• Partner Relationship Management Act as the primary point of contact for assigned partners, ensuring timely and proactive communication.
• Coordinate strategically with BDMs to address partner needs and optimize engagement.
• Support & Enablement Facilitate ongoing education and training using provided resources.
• Support deal registration, retention, and renewal activities to maintain partner satisfaction.
• Ensure partner records are accurate and up to date.
• Operational Execution Manage assigned opportunities and deal registration processes.
• Oversee pricing actions, including coordination with specialists and monitoring progress.
• Track and resolve partner requests promptly to maintain SLAs and deliver exceptional service.
• Other duties as assigned

Benefits

• Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.
• Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
• ScanSource also celebrates 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level