Partner Success Manager US-4510-281

Cynet•Boston, MA

About The Position

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our US partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers. You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities. If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

Requirements

5+ years in Customer Success, Partner Success, Account Management, or Channel roles
3+ years Cybersecurity, SaaS, or technical product experience (preferred)
Excellent written and verbal communication skills
Ability to work cross-functionally and influence without authority
Strong analytical skills and business acumen
Proven track record managing multiple customers or partners simultaneously

Nice To Haves

A relationship builder who becomes a trusted advisor to both partners and end-customers
Channel-savvy—familiar with MSP/MSSP/VAR operational models
Customer-focused—experienced in driving adoption, value realization, and retention
A strategic thinker able to navigate business outcomes and technical details
An exceptional communicator who can present confidently to technical and executive stakeholders
Proactive, solutions-oriented, and able to anticipate issues before they escalate
Organized, calm under pressure, and capable of managing multiple accounts simultaneously
Business-minded with strong ability to identify growth opportunities

Responsibilities

Oversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
Maintain proactive and strategic communication with partner stakeholders
Conduct partner-facing Quarterly Business Reviews (QBRs)
Track partner satisfaction, usage, adoption, and performance metrics
Serve as the primary point of escalation for partner issues and coordinate with internal teams
Identify opportunities within partner portfolios for adoption growth and revenue expansion
Advocate for partner requirements and feedback across product, engineering, PS, support, and sales
Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Oversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing success
Maintain regular customer check-ins and communication plans
Track customer deployment health, product usage, and satisfaction analytics
Conduct Executive Business Reviews (EBRs) with customer leadership
Serve as the primary escalation point for customers and coordinate cross-functional responses
Identify risks early and implement mitigation plans
Uncover upsell, cross-sell, and value-expansion opportunities
Act as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomes

Benefits

Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
Financial security: Country-specific life insurance and retirement programs
Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches

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