Partner Success Manager (Midwest Flexible - Chicago)
About The Position
About Us At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can travel to midwest/northeast regions! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you! The Role As a Partner Success Manager you will: Serve as a strategic partner to district and school teams, ensuring program success and long-term growth Lead onboarding for new clients, setting clear expectations, timelines, and milestones Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities Synthesize client feedback to provide meaningful insights to internal teams & senior management Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes Proactively identify at-risk accounts and partner internally to mitigate churn Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
- 3-5+ years experience in Customer Success or Account Management
- Experience in K-12 education, district and school leadership preferred
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Responsibilities
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Benefits
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
