Partnership Manager

Workstreet

7d•Remote

About The Position

We're looking for a Partnership Manager to manage accounts and contracts of our customers who have purchased services from our partners. This is similar to an Account Management position. We are looking for someone who wants to be the internal resource for our partner, understanding the ins and outs of their product offerings to ensure our services are aligned with the software they are using to enable it. You will work cross-functionally with Sales, Delivery, and Deal Desk to ensure that our teams and customers are aligned on service levels and features. What matters most is that you're resourceful, curious, and quick to pick up new tools and techniques. Startup experience is required—you know what it's like to wear multiple hats and figure things out on the fly.

Requirements

Approximately 5 years of professional experience in customer service or account management.
Experience working with external partners or as a reseller.
Sales experience, either selling or upselling to hit a quota.
Experience managing contracts and accounts.
Proven track record working in a startup or high-growth environment where creativity and adaptability are essential.
Comfortable reporting to and communicating with multiple stakeholders who may have competing priorities.
Strong analytical skills and attention to detail—you spot inconsistencies others miss.
A fast learner who is comfortable picking up new tools, platforms, and processes without extensive hand-holding.
Clear communicator who can translate data concepts for non-technical audiences.
Experience with in-app reporting tools and GSheets / Excel-Based Reporting.

Nice To Haves

Experience with compliance tools.
Experience working with HubSpot as a CRM.
Background in B2B Compliance, SaaS or AI-centric technology startups.

Responsibilities

Own the renewals, upsells, contracting, customer services issues, collections.
Reach out to customers whose service renewals are ending to renew services.
Support internal needs when a service contract needs to be amended.
Creating and sending contracts for services and upsells.
Actively engaging customers regularly to ensure services are delivered and satisfaction with the product is high.
Lead scoping conversations with customers when services need to be added, modified, or reconfigured—translating customer needs into clear steps for the delivery team.
Serve as the go-to internal resource on partner products and services, helping Sales, Delivery, and Support teams understand offerings, limitations, and positioning.
Develop and maintain internal documentation—FAQs, service guides, and process playbooks—so institutional knowledge around partner offerings doesn't live in any one person's head.
Liaise with external partners on customer-related issues, escalations, and product feedback, acting as the bridge between the partner and internal stakeholders.
Participate in partner-facing meetings, QBRs, and product updates to stay current on roadmap changes that may affect customers.
Flag product or service gaps to leadership and advocate internally for changes that would improve customer outcomes.
Monitor the health of your assigned accounts using in-app reporting tools and CRM data, flagging trends that indicate dissatisfaction or underutilization.
Respond to customer inquiries related to their service agreements, billing questions, and product access in a timely and professional manner.
Coordinate with Delivery to ensure onboarding and implementation milestones are being met for new or expanded contracts.
Support the preparation of reports and account summaries for internal leadership and external partner stakeholders.
Assist in the development of customer-facing materials such as service overviews, renewal summaries, and usage reports.