Parts Manager

Wastequip•Bolingbrook, IL

About The Position

Wastebuilt is a leading provider of parts, service, and equipment solutions for the waste and recycling industry. We are driven by operational excellence, safety, and customer commitment—and we invest in leaders who can build strong teams and deliver results at scale. The Parts Manager (L5) is responsible for leading the complete parts and warehouse operation for a single Wastebuilt location. This role has full ownership of financial performance, inventory accuracy, customer satisfaction, safety, and team development. The Parts Manager ensures reliable, efficient fulfillment while driving continuous improvement, cost discipline, and a high‑performance culture aligned with Wastebuilt’s operational and customer standards. This is a senior, hands‑on leadership role suited for an experienced operations leader who thrives in a fast‑paced, service‑driven environment.

Requirements

5+ years of experience in parts, warehouse, or operations roles.
2+ years of people leadership or supervisory experience.
Strong financial acumen, including P&L ownership and expense control.
Deep knowledge of inventory management, cycle counting, and supply chain fundamentals.
Proven ability to manage customer escalations and deliver service excellence.
Experience using ERP and inventory management systems.
Strong communication, coaching, and problem‑solving skills.

Nice To Haves

Experience leading operations in a service‑driven or multi‑functional environment.
Lean, continuous improvement, or operational excellence background.

Responsibilities

Own full P&L accountability for the parts operation, including revenue, margin, expenses, and working capital.
Enforce pricing and discount discipline in partnership with sales and operations.
Develop, manage, and deliver annual operating plans and budget targets.
Identify and execute cost‑reduction and productivity improvement opportunities.
Lead all aspects of customer support, including order fulfillment, responsiveness, issue resolution, and escalations.
Ensure best‑in-class quote‑to‑order execution, accuracy, and turnaround time.
Build strong relationships with internal and external customers to drive satisfaction, loyalty, and growth.
Own the inventory strategy, including stocking levels, replenishment, and reduction of slow‑moving or obsolete inventory.
Ensure accurate and timely cycle counts and inventory controls.
Leverage ERP and data insights to improve forecast accuracy and inventory turns.
Oversee receiving, put‑away, picking, packing, shipping, and delivery performance.
Ensure on‑time, accurate customer deliveries while maintaining operational efficiency.
Maintain facility standards, layout, and workflow to support safety, productivity, and scalability.
Serve as the safety leader for the parts operation, ensuring compliance with all safety policies, regulations, and training.
Maintain a clean, organized, and audit‑ready facility.
Ensure responsible stewardship of inventory, equipment, and company assets.
Hire, train, develop, and retain a high‑performing parts team.
Set clear expectations and provide ongoing coaching and performance feedback.
Conduct performance reviews and manage corrective action when necessary.
Foster a culture of accountability, teamwork, and continuous improvement.
Standardize processes and lead improvement initiatives across service, efficiency, accuracy, and cost performance.
Participate in branch and regional initiatives and best‑practice sharing.