Parts Supervisor

Cummins • Albany, NY

3d

About The Position

We are looking for a talented Parts Supervisor to join our team specializing in
Service in Albany, NY.

In this role, you will make an impact in the following ways:

Responsibilities

• Lead a high‑performing team by supervising Parts Specialists/warehouse staff, providing coaching, performance feedback, and development opportunities that strengthen capability and career growth.
• Drive strong operational execution by championing Parts Capability processes and achieving business results tied to quality, productivity, and service excellence.
• Ensure world‑class inventory accuracy by applying inventory control methodologies that maintain optimal stock levels and consistently meet customer expectations.
• Secure flawless parts support globally—both for complex new product launches and current products—by coordinating across plants, OEMs, distribution centers, joint ventures, purchasing, and internal teams.
• Improve customer experience by analyzing recurring inquiries, implementing process enhancements, resolving complex parts issues, and communicating progress to customers.
• Strengthen customer relationships by engaging key customers directly, understanding their needs, and demonstrating proactive support across all phases of the order life cycle.
• Maintain continuity of service by planning, prioritizing, and scheduling team resources, and integrating Customer Order Management activities with other functional areas.
• Promote a safe, customer‑focused culture by modeling health and safety leadership and driving Customer Support Excellence initiatives that elevate overall service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees