Parts Supervisor

Cummins • Albany, NY

3d • Onsite

About The Position

We are looking for a talented Parts Supervisor to join our team specializing in Service in Albany, NY. In this role, you will make an impact in the following ways: Lead a high‑performing team by supervising Parts Specialists/warehouse staff, providing coaching, performance feedback, and development opportunities that strengthen capability and career growth. Drive strong operational execution by championing Parts Capability processes and achieving business results tied to quality, productivity, and service excellence. Ensure world‑class inventory accuracy by applying inventory control methodologies that maintain optimal stock levels and consistently meet customer expectations. Secure flawless parts support globally—both for complex new product launches and current products—by coordinating across plants, OEMs, distribution centers, joint ventures, purchasing, and internal teams. Improve customer experience by analyzing recurring inquiries, implementing process enhancements, resolving complex parts issues, and communicating progress to customers. Strengthen customer relationships by engaging key customers directly, understanding their needs, and demonstrating proactive support across all phases of the order life cycle. Maintain continuity of service by planning, prioritizing, and scheduling team resources, and integrating Customer Order Management activities with other functional areas. Promote a safe, customer‑focused culture by modeling health and safety leadership and driving Customer Support Excellence initiatives that elevate overall service quality. Responsibilities To be successful in this role you will need the following: Hold yourself and others accountable—set clear commitments, track progress visibly, and follow through on results. Communicate clearly and in the right mode—tailor detail, tone, and channel to each audience for swift alignment. Resolve conflict early and calmly—separate facts from positions, find common ground, and keep momentum with minimal disruption. Be relentlessly customer‑centric—build strong relationships and deliver solutions that improve the customer experience and outcomes. Develop talent—coach, give actionable feedback, and create growth opportunities aligned to career goals and business needs. Be resourceful—secure, prioritize, and deploy people, time, and budget efficiently to remove bottlenecks. Drive results under pressure—set measurable targets, inspect leading indicators, and course-correct to hit goals. Build strong teams—leverage diverse skills and perspectives, clarify roles, and foster shared ownership of outcomes. Lead proactive customer support across the order life cycle—anticipate needs, provide updates, and connect each touchpoint to satisfaction. Execute disciplined order processing—manage intake, exceptions, and resolution to fulfill requirements accurately and on time. Maintain tight warehouse inventory control—apply inventory methodologies to ensure accuracy, availability, and service levels. Run warehouse operations to target—use tools and systems to meet inbound/outbound KPIs for safety, quality, cost, and delivery. Apply structured change management—engage stakeholders, communicate impacts, and sustain adoption to realize business results. Champion health and safety—model safe behaviors, report hazards, and lead actions that build an interdependent, injury‑free culture.

Requirements

• Hold yourself and others accountable—set clear commitments, track progress visibly, and follow through on results.
• Communicate clearly and in the right mode—tailor detail, tone, and channel to each audience for swift alignment.
• Resolve conflict early and calmly—separate facts from positions, find common ground, and keep momentum with minimal disruption.
• Be relentlessly customer‑centric—build strong relationships and deliver solutions that improve the customer experience and outcomes.
• Develop talent—coach, give actionable feedback, and create growth opportunities aligned to career goals and business needs.
• Be resourceful—secure, prioritize, and deploy people, time, and budget efficiently to remove bottlenecks.
• Drive results under pressure—set measurable targets, inspect leading indicators, and course-correct to hit goals.
• Build strong teams—leverage diverse skills and perspectives, clarify roles, and foster shared ownership of outcomes.
• Lead proactive customer support across the order life cycle—anticipate needs, provide updates, and connect each touchpoint to satisfaction.
• Execute disciplined order processing—manage intake, exceptions, and resolution to fulfill requirements accurately and on time.
• Maintain tight warehouse inventory control—apply inventory methodologies to ensure accuracy, availability, and service levels.
• Run warehouse operations to target—use tools and systems to meet inbound/outbound KPIs for safety, quality, cost, and delivery.
• Apply structured change management—engage stakeholders, communicate impacts, and sustain adoption to realize business results.
• Champion health and safety—model safe behaviors, report hazards, and lead actions that build an interdependent, injury‑free culture.
• College or trade based certification or experience equivalent in related field.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate industry related experience required; either related to Parts, Service or Warehousing.
• Looking for 5 plus years experience

Responsibilities

• Lead a high‑performing team by supervising Parts Specialists/warehouse staff, providing coaching, performance feedback, and development opportunities that strengthen capability and career growth.
• Drive strong operational execution by championing Parts Capability processes and achieving business results tied to quality, productivity, and service excellence.
• Ensure world‑class inventory accuracy by applying inventory control methodologies that maintain optimal stock levels and consistently meet customer expectations.
• Secure flawless parts support globally—both for complex new product launches and current products—by coordinating across plants, OEMs, distribution centers, joint ventures, purchasing, and internal teams.
• Improve customer experience by analyzing recurring inquiries, implementing process enhancements, resolving complex parts issues, and communicating progress to customers.
• Strengthen customer relationships by engaging key customers directly, understanding their needs, and demonstrating proactive support across all phases of the order life cycle.
• Maintain continuity of service by planning, prioritizing, and scheduling team resources, and integrating Customer Order Management activities with other functional areas.
• Promote a safe, customer‑focused culture by modeling health and safety leadership and driving Customer Support Excellence initiatives that elevate overall service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees