Passenger Service Agents Needed III and IV (Seasonal Positions)

Akima, LLC•Anchorage, AK

2d•Onsite

About The Position

Passenger Service Agents provide flight setup, passenger check-in, and flight close-out. They make public announcements and provide assistance for all customer inquiries, ticketing, reissuance and exchanges, mileage award ticketing, excess baggage fee collection, and coordinating passenger aircraft boarding/deplaning in the gate area. This position requires completion of customer service and gate agent training. This position reports directly to the Passenger Service Manager, with indirect oversight from the Director of Passenger and Cargo Services.

Requirements

Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word.
Previous customer service experience.
Public speaking skills.
Be at least 18 years of age.
Must be a U.S. citizen or show proof of right to work in the U.S.
Must possess excellent communication skills.
Ability to lift 50 pounds comfortably.
Ability to stand for long periods of time.
Able to fluently read, write, speak, and understand English.
Friendly and outgoing personality.
Ability to work under stressful situations and tight time constraints in a fast-paced environment.
Flight crew and customer relationship skills a must.
Must present a clean and neat work area to our customers.
Attention to detail.
Self-motivated, team player.
Required to work nights, weekends, holidays, and varying schedules.
Be well-groomed and follow uniform policy – certain contracts do not allow facial piercings, any visible tattoos, and/or vibrant colored hair.
Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test.

Nice To Haves

Valid driver’s license.
Proficiency in German language or a second language an asset.
Previous ticket counter or airline operations experience.

Responsibilities

Provide clear, concise, and courteous information for the traveling public.
Must be capable of operating loading bridges and aircraft doors.
Assist disembarking/embarking passengers and personal effects from aircraft.
Assist wheelchair vendor as needed (carry on/carry off/stretcher passengers and personal effects and any passenger requiring assistance).
Assess passenger’s needs and abilities to make use of the correct mobility equipment.
Carry and operate a radio/pager as required.
Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress-free airport experience using all facilities at the port.
Monitor special needs passengers and personal effects in the gate area.
Must maintain a pleasant and professional demeanor at all times.
Operate paging and announcement systems at the gate and ticket counter as required.
Miscellaneous duties as assigned.