Passenger Service Agents (Seasonal ANC Airport Location)
About The Position
The Passenger Service Agents (PSA) positions involve assisting customers at the airport, such as checking in baggage, issuing boarding passes, and providing information and aid in the lobby area. These roles also include helping customers with mobility impairments by safely transporting them within the airport terminal. PSA's ensure that baggage is correctly tagged, processed efficiently, and loaded onto the appropriate conveyance for transport to the aircraft. They strive to ensure that customers have a seamless and pleasant experience while adhering to airline policies and safety regulations. This position reports to the Director of Passenger and Cargo Services.
Requirements
- Able to fluently read, write, speak, and understand English.
- Previous experience in customer service or airline industry preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with computer systems and basic software applications.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Must be able to complete pre-employment drug screening as a requirement and complete Airport background check.
Nice To Haves
- Previous experience in customer service or airline industry preferred.
Responsibilities
- Greets customers and assists them with checking in their baggage.
- Tags baggage with appropriate destination tags and ensures accurate routing.
- Operates computer systems to process baggage check-in and issue boarding passes.
- Provides exceptional customer service to customers by answering questions and addressing concerns.
- Monitors baggage conveyor systems and report any issues or malfunctions.
- Safely pushes customers in wheelchairs to and from boarding gates, baggage claim areas, and other airport locations.
- Ensures the proper handling and storage of mobility aids such and wheelchairs and walkers.
- Maintains cleanliness and orderliness of wheelchair and customer waiting areas.
- Adheres to safety and security protocols at all times.
- Collaborates with other airport staff to ensure efficient passenger flow.
- Handles any passenger issues or complaints in a professional manner.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
