Patient Access Representative 1-1

Medical University of South Carolina•Charleston, SC

About The Position

The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more Additional Job Description High school diploma and two years of administrative experience or associate's degree and one-year medical experience or a bachelor's degree; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone. lbs. Additional Job Description High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.

Requirements

High school diploma and two years of administrative experience or associate's degree and one-year medical experience or a bachelor's degree
Typing speed of 25CWPM and computer experience required.
Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.
High school diploma or equivalent (GED), with 1 year of customer service experience.
Ability to interpret and apply financial procedures and regulations preferred.

Nice To Haves

previous healthcare experience preferred.
EPIC, Medical Terminology, and knowledge of insurance preferred.
Previous experience with hospital information systems or word processing preferred.

Responsibilities

Provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information.
Works with patients to set up payment arrangements and to arrange/apply for assistance programs.
Assists in collecting copayments and deductibles and solves basic billing inquiries.