Patient Access Representative 1-1

Medical University of South Carolina•Charleston, SC

About The Position

The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more

Requirements

High school diploma or equivalent (GED)
1 year of customer service experience

Nice To Haves

Ability to interpret and apply financial procedures and regulations preferred.
Previous experience with hospital information systems or word processing preferred.

Responsibilities

facilitating accurate and timely completion of registration
verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services
reviewing and verifying all payment methods available (insurance, self-pay, agency) and patient/insurance information
working with patients to set up payment arrangements and to arrange/apply for assistance programs
assisting in collecting copayments and deductibles
solving basic billing inquiries