Patient Access Representative (Registration) - FT/80
About The Position
The Patient Access Representative will: Ensure an exceptional patient experience through high-quality customer service and seamless access to hospital and clinical services. Perfomr key responsibilities include scheduling, insurance verification, obtaining and verifying authorizations, pre-registration, collecting patient financial responsibility, and registration. Maintain a thorough understanding of standard operating procedures to ensure efficiency and accuracy. Proactively improve the patient experience while minimizing financial risk. Demonstrate a commitment to Springfield Hospital’s values while actively contributing to its mission and vision.
Requirements
- High School Diploma or GED (preferred)
- Minimum of one year in a customer service role.
- Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions.
- Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment.
- Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities.
- Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion.
- Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted.
- Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications.
- Exhibits proficient and accurate typing skills with efficiency and speed.
- Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience.
- Effectively navigates electronic health record (EHR) systems for patient documentation and record management.
Responsibilities
- scheduling
- insurance verification
- obtaining and verifying authorizations
- pre-registration
- collecting patient financial responsibility
- registration
Benefits
- competitive wages
- comprehensive benefits package including medical, dental and vision
- 401k with an employer match
- short- and long-term disability insurance
- paid time off
- referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
