Patient Access Services Scheduler/Registration Representative

Banner Health

3d • Hybrid

About The Position

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment. What You’ll Do: Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Ensure all documentation is accurate, secure, and compliant. Collaborate with clinical teams to optimize patient flow and satisfaction. Use multi-system technology to streamline patient offerings, intake and record-keeping. This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services. Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

Requirements

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• High school diploma/GED is required.
• Requires a proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.
• Business skills and experience in the assigned work area are required.
• Must be detail oriented and able to manage priorities.
• Must be able to maintain high productivity standard with minimal errors.
• Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Excellent organizational skills, human relations, and communication skills required.
• Must have Patient Access or Medical/Health registration experience.
• Must be able to complete a 6 to12-week paid training Monday - Friday 8:00am to 5:00pm (Must live in the Casper WY area)
• This is a hybrid position and you must live in the Casper, WY area!

Nice To Haves

• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).
• Associate’s degree in Business Management or equivalent preferred.
• Certification in CRCR and/or CHAA preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Receives complete and valid physician orders for scheduling.
• Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems.
• Displays competency for physician preferences, special needs related to the diagnosis or age of the patient.
• Resolves scheduling conflicts, as needed.
• Enters all required patient information in computerized scheduling system.
• May prepare charts and manages files within regulatory requirements.
• Documents all information regarding patient re-schedules.
• Demonstrates the ability to prioritize workload in order to accurately complete daily work list.
• Maintains daily focus on attaining productivity standards.
• May verbally educate patients or patient’s agent regarding the service(s) they will receive when necessary.
• Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.
• Demonstrates a thorough understanding of insurance guidelines for scheduled services.
• Proficiently verifies, understands and explains insurance benefits.
• Accurately creates patient estimates for services rendered using estimator tools.
• Educates patients on insurance benefits and estimate.
• Collects patient responsibility.
• Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service.
• Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution.
• Consistently meets monthly individual collection targets as determined by management.
• Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication.
• Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health.
• Answers all telephone inquiries in a timely and professional manner.
• May obtain and/or validate authorizations for scheduled procedures.
• Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames.
• Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.
• Recommends new approaches for enhancing workflow, and/or patient experience.
• May participate in facility strategy session to improve throughput for scheduled services and/or provider experience.
• Performs other duties as assigned by management.

Benefits

• Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid.
• Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED