Patient Access Representative | Radiology

Perham Health•Perham, MN

49d•$18 - $25•Onsite

About The Position

Making an Impact - Our Commitment, Your Opportunity! At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect. Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact. Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being. Patient Access Representative Position Details Elevates the patient experience by greeting patients with a warm and welcoming attitude, demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner. Schedules and coordinates appointments; manages and maintains schedules for radiology services Collects demographic and financial information from patients, obtains required signatures, and enters the data into the electronic medical record, ensuring the accurate completion of the registration process. Operates the telephone console using a caring and professional demeanor to assist callers. Receives orders and contacts patients to schedule the corresponding appointments. Processes payments, sorts incoming and outgoing mail, and scans documents. Works closely with the patient financial services team on matters related to insurance, prior authorizations, and worker's compensation claims. Ensures referrals are addressed and completed in a timely manner. Addresses and manages work queues within the department as assigned.

Requirements

Demonstrate a preference for regular interpersonal interactions, engaging face-to-face with patients, visitors, and co-workers.
Demonstrate adaptability and the consistent ability to gather timely and accurate data.
Demonstrate a high degree of commitment to customer service excellence.
Have the ability to juggle multiple tasks concurrently.
Possess the capability to rapidly grasp and comprehend new technology and computer systems, including proficiency with the electronic medical record, EPIC.

Responsibilities

Elevates the patient experience by greeting patients with a warm and welcoming attitude, demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner.
Schedules and coordinates appointments; manages and maintains schedules for radiology services
Collects demographic and financial information from patients, obtains required signatures, and enters the data into the electronic medical record, ensuring the accurate completion of the registration process.
Operates the telephone console using a caring and professional demeanor to assist callers.
Receives orders and contacts patients to schedule the corresponding appointments.
Processes payments, sorts incoming and outgoing mail, and scans documents.
Works closely with the patient financial services team on matters related to insurance, prior authorizations, and worker's compensation claims.
Ensures referrals are addressed and completed in a timely manner.
Addresses and manages work queues within the department as assigned.