Patient Access Scheduler I (Diagnostic)

Saint Francis Health System

4d

About The Position

The Patient Access Scheduler I (Diagnostic) coordinates scheduling of multiple outpatient diagnostic appointments across the health system. This role delivers a positive customer service experience by scheduling appointments effectively and efficiently for patients.

Requirements

• High School Diploma or GED.
• Minimum 1 year of experience in a healthcare environment such as hospital, physician office or imaging facility.
• Excellent communication, telephone, customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Knowledge of medical terminology.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.
• 3-6 months of in-person training required; must live a commutable distance from Tulsa, OK to be considered

Nice To Haves

• Clerical, customer service/support, data entry or call center environment experience, preferred.
• Previous scheduling/insurance and EPIC experience preferred

Responsibilities

• Coordinates accurate scheduling of multiple outpatient diagnostic appointments for locations and departments across the health system, schedules appointments based on availability of resources and in a manner that reduces delay of services.
• Accepts and prioritizes incoming phone calls; triages information for urgent procedure requests and sends critical requests for supplies and services to appropriate personnel to enable early ordering and to complete pre-authorization processes.
• Obtains necessary and required information defined by department procedures and provides instructions, as directed.
• Schedules correct procedures and enters orders accurately and efficiently into the clinical system meeting established productivity standards; accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED