Patient Access Surgical Scheduler I

Forefront Dermatology•Manitowoc, WI

4d•$20

About The Position

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life. The Patient Access Surgical Scheduler is responsible for successful scheduling and both internal and external customer experience for all supported Forefront Dermatology clinics. This position will actively manage schedules to ensure maximum productivity and accuracy. Patient Access Surgical Scheduler I will be responsible for turnaround times for tasks related to patient access patient and clinician needs. This position may be assigned ownership of special projects which may include but not limited to team assignments, front line staff communication/support and other related duties as assigned.

Requirements

High school diploma, GED/HSED, or equivalent.
Successful completion and ongoing professional development annually
Minimum post high-school education in medical support field: Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse
Must have a Medical Assistant Diploma/Certification, LPN or RN Nursing License
2+ years of recent medical office experience in a similar capacity is preferred.
Previous customer service experience is required.
Proficient in basic computer functions and ability to learn new software effectively.
Ability to act with sense of urgency
Previous electronic medical record experience is preferred.
Must possess excellent customer service, communication and organizational skills.
Demonstrate problem solving skills
Ability to operate standard office equipment.
Ability to type a minimum of 40 wpm is preferred.
Must possess attention to detail.
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
Ability to respond positively to constructive criticism and direction from supervisors.
Must demonstrate professional appearance and manner at all times.
Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
Ability to maintain confidentiality of information.
Ability to communicate in an active multi-office environment.
Ability to efficiently operate all job-related office programs.
Ability to communicate via telephone, email, and other electronic solutions.
Ability to sit for large portions of a workday.

Nice To Haves

Experience with dermatology and cosmetic definitions/ procedure preferred
Derm tech completion required within 30 days of employment

Responsibilities

Schedule and coordinate patient appointments following company protocols, procedures, and provider schedule templates when applicable.
Follow Quality procedures, including schedule accuracy, documentation, and quality assurance program guides.
Meet department KPI metrics (including but not limited to quality, average handle time, unavailable time, abandonment percentages, scheduled appointments, and turnaround times)
Collaboration with Patient Access Leadership for professional development and skillsets.
Ensure high levels of customer service are provided by patient access staff to patients and co-workers.
Work on special projects and perform other related duties as needed
Maintain accurate and professional documentation with patient medical records
Become knowledgeable about Dermatology and diagnosis, wound care, disease, procedures, and prescriptions.
Accurately schedule following clinician preferences for a variety of procedures, including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls